Desktop Support Technician
Pomeroy
Job Description
Desktop Support Field Technician
\n \nWork Schedule: This position requires on-site support at client location in New Haven, CT.
\n \nPosition Summary
\nWe are seeking an IT Field Technician to provide on-site, client-facing technical support. This role will focus on the installation, servicing, repair, and maintenance of IT systems and equipment, as well as troubleshooting hardware and software issues.
\n \nResponsibilities
\n- \n
- Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment. \n
- Perform quality checks to verify the operational status of system equipment prior to deployment. \n
- Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance. \n
- Configure new PCs and notebooks using SCCM imaging. \n
- Manage and update service tickets throughout the support process. \n
- Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting. \n
- Provide support for Windows-based systems, software, and end-user devices. \n
Basic Qualifications
\n- \n
- 1+ year of field support experience. \n
- Experience with hardware and software installation, support, and troubleshooting. \n
- Experience supporting Windows 10 . \n
- Experience with Microsoft Office and OS365 . \n
- Experience configuring new PCs/notebooks using SCCM imaging . \n
- Experience with ticket management . \n
- Familiarity with iOS devices . \n
- Ability to lift and carry equipment weighing up to 40 lbs \n
Vacancy posted 15 days ago
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