Telephone Dispatch Operator

LCMC Health Opportunity

Your job is more than a job. At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans communitywe're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every dayas a person, with your team, in your communityand that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

General Duties

Process incoming and outgoing communications courteously, while maintaining a positive and professional image:

• Answers incoming and outgoing calls using the proper customer service standards.
• Monitors, responds to all emergency alarms located and/or received in the department.
• Utilizes overhead paging for hospital business and operates all peripheral equipment.

Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations:

• Processes incoming calls for hospital information basis different codes for emergencies.
• Handles calls, staff and patients/guests during an emergency situation.

Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers:

• Maintains beeper list and beep personnel according to type of pager.
• Learns all of the different panels, alarms and what they are for. Notifies the appropriate personnel when an alarm triggers.
• Operates switch keys to make connections and relay calls on switchboard equipment.

Maintain safety of visitors and staff:

• Knows and follows all Health and Safety policies.
• Identifies equipment that requires repairs and requests and follows up on repairs.
• Completes incident/accident reports according to organizational policy and maintains accurate documentation.

Minimum Qualifications

• Required: High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education.
• Preferred: 6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

Knowledge, Skills, and Abilities

• Must have effective communication skills and must be able to multi-task in a fast-paced environment.
• Must be able to handle emergency calls in a professional and calm demeanor.
• Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

Reporting Relationships

• Does this position formally supervise employees? Yes

Functional Demands

• Sedentary: Very light physical requirements- Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the workday), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Demands

• Sitting - Frequent (36-66% of day)
• Standing - Occasional (0-35% of day)
• Walking - Occasional (0-35% of day)
• Lifting Floor to waist level: 0-10lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 10-20lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 20-50lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 50-100lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 100+lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 0-10lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 10-20lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 20-50lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 50-100lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 100+lbs - Occasional (0-35% of day)
• Carrying objects - Occasional (0-35% of day)
• Twisting - Occasional (0-35% of day)
• Bending - Occasional (0-35% of day)
• Reaching forward - Occasional (0-35% of day)
• Reaching overhead - Occasional (0-35% of day)
• Squat/kneel/crawl - Occasional (0-35% of day)
• Wrist position deviation - Occasional (0-35% of day)
• Pinching/fine motor activities - Occasional (0-35% of day)
• Keyboard use/repetitive motion - Continuous (67-100% of day)
• Talk or hear - Continuous (67-100% of day)

Sensory Requirements

• Near Vision - Accurate 20/40
• Far Vision - Accurate 20/40
• Color Discrimination - No
• Depth Perception - Moderate
• Hearing - Accurate

Occupational Exposure Risk Potential

• Bloodborne pathogens - Not Anticipated
• Chemical - Not Anticipated
• Airborne communicable diseases - Not Anticipated
• Extreme temperatures - Not Anticipated
• Radiation - Not Anticipated
• Uneven surfaces or elevations - Not Anticipated
• Extreme noise levels - Not Anticipated
• Dust/particular matter - Not Anticipated
• Other (List) - Not Anticipated

Population Served

• Neonate/Infant up to 1 year: No
• Youth (1yr to 15 yrs): No
• Adult (16 and up): No

Work Shift:

Nights (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children'