Senior Technical Product & Solutions Manager

Senior Technical Product & Solutions Manager

Location: San Jose

Department: Product Management

Employment Type: Full-time

About Milestone

Milestone Inc. is a leading provider of AI-powered digital experience and marketing technology solutions that help enterprises and brands drive visibility, engagement, and revenue. Our award-winning platform combines AI, automation, and data-driven insights to deliver connected customer journeys across search, content, and digital experiences.

Trusted by global brands in hospitality, retail, healthcare, automotive and financial services, Milestone enables organizations to integrate their marketing and operational systems—unlocking new levels of efficiency, personalization, and performance.

As we expand our AI product portfolio—including intelligent content generation, GEO visibility, and AI-driven analytics—this role will be central to helping enterprise clients realize the full potential of Milestone’s technology ecosystem.

The Role

We’re looking for a Senior Technical Product & Solutions Manager to join our Product Management organization. Reporting directly to the VP of Product Management, you will act as the technical bridge between enterprise customers, our internal teams, and our growing AI product stack.

You’ll define how Milestone’s solutions—spanning AI-driven CMS, AI Agents, SEO, analytics, and customer engagement tools—integrate with each client’s broader technology ecosystem, such as loyalty programs and booking engines to CRM and PMS systems to name a few. This role is perfect for someone who blends deep technical expertise with strong product management fundamentals and a bias toward innovation and automation.

Responsibilities

• Serve as the primary technical liaison for enterprise customers. Define and document end-to-end solution blueprints that integrate third‑party systems (e.g., loyalty platforms, booking engines, PMS) with Milestone’s AI-powered platform.
• Partner with the sales team as a solutions engineer—articulate the value of Milestone’s AI and digital experience products, answer technical questions, and align customer requirements with the product roadmap.
• Partner with CSM, Onboarding, and professional services team to architect right solutions including complex integrations and site builds.
• Collaborate closely with Engineering, Product Management, and Implementation teams to ensure successful delivery of complex, integrated, and AI-enhanced customer solutions.
• Represent the customer’s technical perspective internally—anticipating integration challenges, ensuring solution scalability, and helping guide roadmap prioritization.
• Stay ahead of evolving trends in AI, martech, and digital experience ecosystems, bringing fresh insights into how Milestone’s platform can deliver greater automation and intelligence.

Qualifications

• 10+ years of experience in digital marketing technology, martech, or SaaS platforms.
• Strong background as a Solutions Engineer, Technical Product Manager, or Technical Consultant.
• Demonstrated experience designing or implementing AI-powered solutions or integrations involving CMS, CRM, booking, loyalty, or analytics platforms.
• Proven ability to translate between business strategy, product design, and engineering execution.
• Excellent written and verbal communication—able to simplify complexity and build confidence with technical and non-technical stakeholders.
• Experience working with or within AI, data, or digital experience platforms strongly preferred.
• Bonus: Industry familiarity with hospitality, travel, or multi-location enterprises.

Why Work with Milestone

• Culture : Customer centric, stable, staying ahead and high-performance culture.
• AI-First Innovation : Join a cutting-edge platform that leverages AI to drive discoverability, personalize experiences, and increase conversions.
• Collaborate with the Best : Work alongside brilliant minds building scalable solutions at the forefront of digital transformation.
• Stay Ahead : Be part of a team committed to innovation, customer success, and continuous learning in a fast-paced, remote-friendly environment.