Director of Volunteer Services

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Background:  
The Kirk Gibson Foundation for Parkinson’s (KGF) opened a Wellness Center (KGC) in the fall of 2025 to provide free of charge programs, support and education to people living with Parkinson’s disease. Both the Foundation and the Center continue to grow strongly and now seek to implement best practice of volunteer management processes across a range of functions within both organizations.



 
Position Summary  

The Director of Volunteer Services (DVS) is a full-time leadership role responsible for designing, implementing, and managing a comprehensive volunteer program that supports the missions and operations of the Kirk Gibson Foundation and the Kirk Gibson Center for Parkinson’s Wellness. 
This role consolidates a currently distributed set of responsibilities into a single accountable leader, supplemented by staff and other volunteers, to build and run a scalable volunteer system . The DVS will oversee the full volunteer lifecycle—from recruitment through retention—while ensuring alignment with organizational priorities and delivering an exceptional volunteer experience. 
In addition to ongoing operations, this role will lead two critical early-stage initiatives: 

1. Refining and implementing a streamlined, end-to-end volunteer management process
2. Launching and integrating a new “Volunteer Coaches” capability

 

Reporting Structure  

This role will: 

• Report jointly to the CEO of the Center and the CEO of the Foundation 

Operate in a matrixed environment with leadership from both the Center and Foundation. 
Key Responsibilities  
1. Volunteer Program Design & Leadership  

• Build and continuously refine a scalable, end-to-end volunteer management system and a community of volunteers 
• Establish clear workflows, ownership, and performance standards across all volunteer processes
• Ensure alignment between Foundation and Center needs (KGC/KGF integration)
• Identify opportunities for automation, efficiency, and improved experience 

2. Recruitment & Selection  

• Lead volunteer recruiting strategy and execution
• Manage vetting processes including background checks and interviews
• Conduct fit assessments and align volunteers with appropriate roles
• Work with peers to ensure current Job Descriptions and Role Agreements are in place for all volunteer roles 

3. Onboarding, Training & Activation  

• Design and deliver onboarding and, in partnership with functional leaders, training programs for all volunteers
• Ensure timely activation, including systems entry and communications
• Develop specialized onboarding for new roles (e.g., volunteer coaches), working closely with functional leaders 

4. Volunteer Operations, Culture & Experience  

• Develop and cultivate a Volunteer Community in both organizations consistent with our mission, values and culture. 
• Oversee scheduling, monitoring, and change management
• Maintain real-time visibility into the pool of volunteers (availability, skills, readiness)
• Manage strong communications and connection across the volunteer base
• Ensure a high-quality, mission-aligned volunteer experience
• Assist functional leaders to develop redundancy and flexibility in the volunteer workforce 

5. Systems & Data Management  

• Own and optimize use of Bloomerang for volunteer tracking and reporting
• Ensure accurate and timely data entry, reporting, and system utilization
• Develop dashboards and reporting mechanisms to support decision-making
• Ensure technology systems are appropriate and efficient for all stakeholders 

6. Retention, Recognition & Engagement  

• Design and implement volunteer recognition programs
• Develop strategies to improve retention and engagement
• Build a strong volunteer community aligned with the organization’s mission

7. Performance Management & Continuous Improvement  

• Establish KPIs and performance metrics for the volunteer program
• Monitor outcomes and drive continuous process improvements
• Regularly evaluate program effectiveness and recommend enhancements 

 
Qualifications  
Required:  

• 5+ years experience in volunteer management, program management, or nonprofit service-oriented operations
• Proven ability to build and implement processes from the ground up
• Strong organizational and project management skills
• Experience managing multiple stakeholders in a matrixed environment
• Data-driven mindset with experience using CRM systems 

Preferred:  

• Experience in health, wellness, or Parkinson’s-related organizations
• Familiarity with Bloomerang or similar CRM platforms
• Background in training, coaching, or community program development 

Key Competencies  

• Mission-driven, culture first leadership 
• Organizational development 
• Systems thinking and process design
• Operational execution with attention to detail
• Relationship management and communication
• Change management and adaptability 

Key Competencies  

• Mission-driven, culture first leadership 
• Organizational development 
• Systems thinking and process design
• Operational execution with attention to detail
• Relationship management and communication
• Change management and adaptability 

 
Success in the First 6 – 12 Months  

• Fully implemented a streamlined volunteer management system
• Successfully launched the Volunteer Coaches program
• Reduced operational fragmentation and improved efficiency
• Established clear metrics and reporting for volunteer impact
• Improved volunteer retention and satisfaction 

Compensation and Benefits  

• Salary range of $70k to $80k 
• Comprehensive medical, dental, and vision benefits 
• Paid time off