Certification Print & Fulfillment Coordinator

Job Description

Job Description

Who Are We:

Since 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.

Job Summary:

The Certification Print & Fulfillment Coordinator owns the end-to-end printing and shipping of our certifications and conference collateral, a high-volume, high-visibility operation our customers depend on. This person plans ahead, thinks fast when priorities shift, and keeps every order accurate, on time, and cost-effective.

The role also owns the back room: keeping it organized, stocked, and clean so the team can work efficiently. It's a hands-on, on-your-feet position for someone who takes pride in running a tight operation and communicating clearly with everyone who relies on it.

This role will work onsite in Lubbock from 8am to 5pm, Monday through Friday.

Duties & Responsibilities:

Certification printing and shipping

• Own all certification printing and shipping from order to delivery, including high-volume and rush orders.
• Print conference collateral (brochures, flyers, signage, handouts) and ship it to events on time.
• Verify every certificate for accuracy (names, credentials, dates) before it prints and before it ships.
• Pack and ship orders correctly, choose carriers and service levels, and create shipping labels.
• Ship in a timely and cost-effective manner: compare carrier rates, consolidate shipments, and avoid unnecessary rush fees.
• Track shipments, resolve delays, lost packages, and reprints quickly.
• Maintain printers and supplies; troubleshoot equipment issues and coordinate repairs.

Planning and prioritization

• Plan print and ship schedules around deadlines, peak seasons, and large customer orders.
• Forecast paper, envelope, toner, and packaging needs and reorder before stock runs low.
• Adjust quickly when priorities change and keep orders moving without sacrificing accuracy.
• Spot recurring problems and suggest process improvements to save time and reduce errors.
  

Back-room operations

• Keep the back room organized, labeled, and easy for anyone to navigate.
• Receive, unpack, and put away incoming deliveries; maintain accurate inventory counts.
• Keep supplies stocked for the team and the shipping station.
• Keep the space clean, safe, and clutter-free every day.

Communication and technology

• Give clear, timely updates to internal teams and customers on order status, delays, and issues.
• Work closely with sales, customer support, and operations to meet commitments.
• Use order management, shipping, and inventory systems to process and track work.
• Keep accurate records and simple reports on volume, turnaround, and supply levels.

Required Skills & Abilities:

• High school diploma or equivalent.
• 2+ years in printing, shipping, fulfillment, warehouse, or a similar operations role.
• Strong planner who can manage large volumes and multiple deadlines at once.
• Quick thinker who stays calm and solves problems on the spot.
• Close attention to detail; catches errors before they reach a customer.
• Clear, professional written and verbal communication.
• Comfortable with technology: email, spreadsheets, and order or shipping software.
• Experience with UPS, FedEx, and USPS shipping platforms preferred.
• Experience operating and maintaining commercial or high-volume printers preferred.
• Inventory management experience preferred.
• Experience printing certificates, credentials, or other personalized documents preferred.

Education & Experience:

• High School Diploma or GED preferred. 
• Prior experience in printing, shipping, or warehouse operations is a plus but not required. 

Physical Demands

• Stand and walk for most of the workday.
• Lift, carry, and move boxes and supplies up to 50 lbs.
• Bend, reach, and kneel to stock shelves and pack orders.
• Work in a back room and shipping area with printers and packaging equipment.
• Occasional extended hours during peak certification periods.

Work Environment

1. Moderate noise (ex. business office with computers, printers, and light traffic) is common.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Preferred Certifications: While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do:

• AMSA Culinary Meat Selection & Cookery Certification
• AMSA Food Safety & Science Certification
• AMSA Meat Evaluation Certification
• BASF Plant Science Certification
• Benz School of Floral Design Principles of Floral Design Certification
• Center for Financial Responsibility Personal Financial Literacy Certification
• Ducks Unlimited Ecology Conservation & Management Certification
• EETC Principles of Small Engine Technology Certification
• Elanco Fundamentals of Animal Science Certification
• Elanco Veterinary Medical Application Certification
• Express Employment Professionals Business Office Technology Certification
• Express Employment Professionals Career Preparedness Certification
• HBAA Residential Construction Skills Certification
• NCLCA Principles of Livestock Selection & Evaluation Certification
• NHJTCA Equine Management & Evaluation Certification
• NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification
• Skilled to Build Michigan Foundation Residential Construction Skills Certification
• Southwest Airlines Professional Communications Certification
• SFMA Turfgrass Science Certification