Transit Service Manager - Bus Dispatch

Transit Service Manager - Bus Dispatch Missouri Yards And Shops Full Time 73,880.00 - 73,880.00 (Annually) Benefits * Join a company committed to making a positive impact in the community * Receive a competitive salary * Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day * Earn 4 weeks of paid time off (PTO) each year * Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday * Contribute to our company-sponsored 401(k) retirement plan * Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance * Participate in our wellness program, which includes free health screenings * Use our Employee Assistance Program (EAP) for confidential support and resources * Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program * Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village * Work out anytime at one of our nine onsite gyms, available 24/7 * Enjoy free MetroLink and MetroBus access * Save with discounted cell phone plans Let us support your well-being and professional growth while making a difference! Job Summary The Transit Service Manager, Bus Dispatch provides overall direction and coordination of Metro's on-street operations by supervising MetroBus Operators, TSMs, farebox repair personnel, maintenance staff, and other support teams. This position serves as a central point of contact for receiving, resolving, or escalating operational issues, ensuring timely and effective responses. This position also manages and coordinates on-street resources on a 24/7 basis to deliver safe, efficient, and reliable transit service while maintaining the highest level of customer satisfaction. Job Responsibilities * Ensures compliance with all MetroBus Operations Division policies, procedures, memoranda, and agency regulations. * Monitors and responds to all radio, telephone, and TransitMaster (AVL) communications. * Communicates effectively with Bus Operators, Transit Service Managers (TSMs), and agency staff via two-way radio, telephone, AVL systems, and computer applications. * Provides supervision and operational guidance during accidents, breakdowns, detours, and service disruptions to minimize delays and maintain service continuity. * Coordinates and deploys personnel and equipment efficiently to support safe and reliable transit operations. * Notifies and coordinates with police, fire, medical, and other emergency services during incidents or public disturbances. * Provides instructions, oversight, and support to Bus Operators and TSMs during emergency situations. * Coordinates resources and reroutes services in support of law enforcement and emergency response agencies. * Manages bus bridge and station shuttle services during MetroLink service interruptions. * Provides immediate assistance for passenger-related emergencies, including lost passengers, minors, elderly individuals, distressed or ill riders, and lost property. * Communicates with the public to provide service information; prepares and distributes rider alerts, bulletins, and reroute notices. * Responds to internal staff and external entities with timely updates, status reports, and operational information. * Prepares, maintains, and distributes reports related to daily bus operations and service incidents. * Collects, analyzes, and distributes operational and statistical data, including vehicle trouble logs, on a 24/7 basis. * Provides operators with time checks, weather updates, service scripts, Americans with Disabilities Act (ADA) reminders, temperature and Heating, Ventilation, and Air Conditioning (HVAC) alerts, and wheelchair passenger information. * Identifies service issues and recommends improvements related to routes, schedules, and operations to appropriate Metro departments. * Anticipates and plans for unexpected events, service disruptions, and emergency conditions; adapts operations to changing circumstances. * Supports organizational goals through effective communication, collaboration, and coordination with internal and external stakeholders. Knowledge, Skills, and Abilities * Working knowledge of the street network and geography of metropolitan St. Louis, St. Louis County, and the Metro East region. * Ability to learn, retain, and apply Metro Operations policies, procedures, and regulations. * Knowledge of bus service schedules, routes, fare structures, special event service plans, and emergency response procedures. * Ability to work effectively and make sound decisions under stressful conditions and during emergency situations. * Ability to prioritize, coordinate, and manage multiple simultaneous requests for assistance. * Ability to manage competing priorities, including situations that may involve public safety or life-threatening circumstances. * Strong problem-solving skills with the ability to rapidly assess issues, determine corrective actions, and implement effective solutions. * Proficiency in computer applications, including Windows operating systems, Microsoft Word, Excel, and database management software. Compensation 73,880.00 - 73,880.00 (Annually) Employment Type Full Time Location Missouri Yards And Shops Education Minimum High School or GED Preferred 4 Year / Bachelors Degree Business, transportation, or related field Experience 6 years Minimum of (6) six years of related professional experience; minimum of (2) two years of leadership experience. Equal Employment Opportunity (EEO) Bi-State Development is proud to be an Equal Opportunity Employer. Compensation Disclosure Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position.