Operations Coordinator, Routing & Dispatch

Job Description

Job Description

Company Overview

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

The Routing Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and capability to maximize productivity and provide feedback to location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.

Competencies

• Ethics & Values

• Problem Solving

• Customer Focus

• Drive for Results

• Conflict Resolution

• Functional/Technical Skills

• Managing & Measuring Work

• Timely Decision Making

• Organizing

• Composure

• Learning on the Fly

• Interpersonal Savvy

The essential functions include, but are not limited to the following:

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client

• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism

• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel

• Utilize client-specific routing software

• Communicate with other departments on updates, meetings, and other as needed

• Perform route monitoring utilizing client-specific software

• Check in reschedules that are brought back by motor carriers

• Process returns through the clients portal at participating locations

• Move inventory safely using material handling equipment (as needed)

• Serve as a point of contact for escalations from the client

• Schedule orders and notify the customer of their time windows for next day delivery

• Performing other duties as assigned (may vary based on client requirements)

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Experience with dispatching software (Samsara, Dispatch Track) preferred
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Experience with routing, scheduling, and checking on delivery status
• Ability to embrace new technology

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.