Field Service Engineer

Field Service EngineerThe Field Service Engineer is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations in Kinston and Lumberton. This role represents a fully capable, independent Engineer who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Engineer plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution.Key Job ResponsibilitiesPerform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN WingScan and Vaccine Delivery System.Independently resolve most service issues and escalate complex problems when necessary.Follow standardized troubleshooting processes and procedures.Support installation and integration of equipment at customer sites.Perform preventive maintenance according to established procedures and checklists.Identify early signs of wear, environmental impact, and system performance issues.Communicate potential risks to the Regional Service Manager and Engineering team.Support condition-based maintenance efforts by providing accurate field data.Execute repairs correctly to minimize repeat service calls.Identify and report recurring issues or failure trends.Take a proactive approach to reduce unplanned downtime.Communicate professionally with customer supervisors and operators.Provide clear updates on service work, timelines, and system status.Ensure a positive customer experience during each service visit.Complete Service Request Orders (SROs) accurately and on time.Document troubleshooting steps, parts used, and service actions.Follow standardized documentation requirements.Work with Field Operations management and remote support to resolve more complex issues.Share knowledge and solutions with other technicians when applicable.Support training of newer technicians when assigned.Maintain tools, equipment, and service inventory.Follow all safety procedures and company policies.Participate in after-hours, weekend, and holiday support rotations as required.Key Competencies & SkillsStrong mechanical and electrical troubleshooting skillsAbility to diagnose issues and determine root cause with minimal guidanceSolid understanding of system operations and componentsStrong communication and customer service skillsAbility to work independently in the fieldGood organizational and documentation skillsProficiency with laptops, diagnostic tools, and reporting systemsAbility to read and interpret technical drawings and schematicsEducation & Experience RequirementsAssociate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferredMinimum 5 years of experience maintaining automated industrial equipmentDemonstrated ability to troubleshoot and resolve technical issues independentlyPhysical RequirementsExtended periods of standingOccasional lifting up to 50 lbsWorking at heights up to 12 feetWorking with live animals in hatchery environmentsWorking ConditionsWork primarily performed in commercial poultry hatcheries in Kinston and LumbertonExposure to heat, humidity, and varying environmental conditionsEarly working hours. Hatchery operations begin early in the morning.On-call availability for emergency service support