Front Desk Agent / Dispatcher
A-1 Express Services INC
Job Description
Job Description
Job Title: Front Desk Agent / Dispatcher
Company: A1 Express Airport Parking
Location: 5317 Avion Park Dr, Tampa, FL 33607
Job Type: Full-Time (40 Hours/Week)
Schedule: Sunday through Wednesday
Shift: 2:00 PM to 1:00 AM (11-hour shift, 4 days a week)
Operating Hours: 24/7 Facility Operation
Job Overview
A1 Express Airport Parking is a premier, 24/7 round-the-clock airport parking facility serving travelers out of Tampa International Airport (TPA) . We are seeking a highly reliable and motivated Front Desk Agent / Dispatcher to fill our consistent, 4-day evening block ( Sunday–Wednesday, 2:00 PM to 1:00 AM ).
In this vital hybrid role, you will be the core communication hub of our evening operation. You will handle everything from welcoming customers face-to-face and processing transactions on our computer system, to directing our shuttle drivers via radio dispatch to ensure fast, efficient airport pickups.
Key Responsibilities
- POS Front Desk Operations: Efficiently check customers in and out of the facility using our Point-of-Sale (POS) computer system . Verify reservations, process credit card/cash payments, and safely handle vehicle keys.
- Shuttle Dispatching: Function as the central dispatch hub. Track airport arrival flows and direct courtesy shuttle buses via radio communication to ensure prompt passenger pickups and drop-offs at TPA curbside.
- Inbound Customer Service Support: Answer incoming phone calls from traveling guests. Provide clear information regarding parking rates, directions, and facility policies, and seamlessly log live passenger requests for airport terminal pickups.
- Evening Shift Accountability: Maintain a smooth workflow during high-volume afternoon and late-night airport travel banks. Keep the lobby tidy and securely track vehicle lot logs before handover.
Qualifications & Skills
- Experience: 1+ years of experience working with a POS computer system or digital reservation software in a retail, hospitality, or valet environment is required. Prior dispatching or multi-line phone experience is highly preferred.
- Schedule Availability: Must be fully available to work the entire Sunday through Wednesday schedule from 2:00 PM to 1:00 AM .
- Multitasking Master: Ability to maintain a calm, professional phone manner while simultaneously managing a POS checkout line and dispatching drivers.
- Communication: Clear verbal articulation on the telephone and over two-way radio channels.
- Location: Reliable transportation to our facility near Tampa International Airport. Bilingual skills (English/Spanish) are a helpful plus for our local Tampa clientele.
Benefits & Compensation
- Steady, predictable schedule with 3 consecutive days off (Thursday, Friday, Saturday).
A1 Express is a family owned business operating since 1994 providing off airport parking services for Tampa International Airport we also provide airport shuttle service for the five hotels in the Avion Complex.
Company Description
A1 Express is a family owned business operating since 1994 providing off airport parking services for Tampa International Airport we also provide airport shuttle service for the five hotels in the Avion Complex.
Vacancy posted 3 days ago
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