DPW Site Services Dispatcher

JOB SUMMARY

Working with the Department of Public Works (DPW) Business Services Team, the DPW Site Services Dispatcher will deliver high-level organizational support to the Site Services Manager. This role focuses on sanitation, grey-water, and trailer servicing requests, providing customer service to various Burning Man Departments throughout the event production cycle. This role is responsible for assisting with coordinating and dispatching portos, water tanks, shower facilities, and RV pumping for staff at the Burning Man event. This position works closely with the third-party vendor who performs the servicing. They will efficiently track and manage information regarding end-user requests and changes, scheduling, prepare vendor dispatch sheets, delegate physical resources, and provide ongoing budgeting notations for end-of-season reconciliation. 

This temporary, ineligible for benefits role is: 

• From August - September : Full-Time , Non-Exempt , based in Black Rock City, Nevada . 

The deadline to apply for this role is 5:00pm Pacific on July 23rd.

DUTIES & ESSENTIAL JOB FUNCTIONS

Documentation / Administrative Support (80%)

• Provide site services support to the Site Services Manager and DPW Logistics Manager. 

• Perform daily administrative duties such as dispatching, calendaring, entering data, spreadsheets, and email while being flexible with others’ timelines and schedules and meeting logistics deadlines.

• Radio dispatch requests and observations regarding sanitation and trailer servicing needs

• Answer incoming and make outgoing calls on 2-way radio regarding portos, tank filling and pumping, and shower facilities regarding placement, issues, and removal.

• Provide guidance and set service expectations through Slack channels and other social mediums.

• Work with Google Workspace (Gmail, Docs, Sheets, Drive), Microsoft Word and Excel, and any additional online tools, technology, or applications specific to this role as required.

• Use office and maintain equipment to share information: print and copy requests.

• Deliver clear, concise, and diplomatic oral and written communications.

• Follow the standards as outlined by management. Document and capture all relevant site services information via radio, email, and Google Sheets.

Personnel Support (15%)

• Greet and interface with departmental representatives/leads in operational spaces.

• Reasonably and creatively assist staff with problem-solving efforts and alternate solutions.

• Receive inquiries, feedback, changes, and scenarios with patience and grace from a customer service lens.

• Answer incoming and make outgoing calls on 2-way radio regarding portos, tank filling and pumping, and shower facilities regarding placement, issues, and removal.

• Maintain the integrity of the Logistics Department by actively participating in the correct allocation of resources and assisting departments to stay within budget and timeline constraints.

• Prepare written feedback for DPW Management describing the season's successes, areas in need of improvement, and suggestions for improved overall efficiency for the next year; Submit an end-of-season EMBER Report.

Other Functions and Responsibilities (5%)

• Be prepared to operate between office and field objectives on a daily basis.

• Work with the team to plan and execute LNT and Waste disposal plans for all relevant operations.

• Be familiar with, understand and act in accordance with Burning Man’s staff policies, protocols and behavioral standards.

• Monitor personal well-being by setting realistic goals and managing self-care, while proactively addressing any concerns with management.

• Perform other duties as required

LEARNING AND TEACHING

• Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.

• Knowledge sharing – Helps acculturate and educate junior staff in Burning Man culture and business processes.

• Learning – Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.

QUALIFICATIONS

Required

• Proven creative problem-solving techniques; Able to establish and maintain an effective workflow and administrative process.

• Clear, service-oriented, and professional communication, verbally and written; Able to evaluate, tailor style, and patiently respond to needs for support.

• Take direction and foster a cooperative work environment within teams; Identify tasks and initiate execution with minimal direction.

• Knowledge of office machine use and maintenance.

• Ability to handle dynamic situations and proactively engage in clarifying conversations.

• Able to integrate feedback into action, remain calm and focused under pressure or emergencies, and maintain a professional demeanor.

• Experienced in handling data entry with an attention for accuracy; highly organized, able to prioritize, and motivated with the ability to adhere to a strict schedule.

• Familiar with Google products (Gmail, Docs, Sheets, Drive), Microsoft Word, and Excel. Able to learn, use, and routinely update online tools, applications, and documents, asking questions to smooth any process or system as needed.

• Uphold personal integrity while maintaining consistent organization and tidiness in the work environment, established processes, and handling of important information.

• Capable of working in an extreme environment, including drastic temperature changes, high winds, poor air quality, and low to no visibility at times.

• Ability to temporarily relocate to work at the Burning Man event held in Gerlach, Nevada

Preferred 

• Customer-facing work experience

• It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture.

• College, trade, or vocational education

• Water tank specs and/or plumbing fundamentals

• Radio or dispatch training 

Note: If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application.

REQUIRED LICENSES/CERTIFICATIONS

• Valid driver’s license and a good driving record

COMPENSATION

Individual compensation decisions are dependent on a variety of factors, including prior experience and geographical location. The anticipated rate for this position:

• From August - September is $15.00 to $17.00 per hour .

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Off-playa: Work is primarily sedentary in nature, no special demands are required.

• On-playa: Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation. Some of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.

NOTICE FOR ALL APPLICANTS:

• Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply.

• Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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