Clinic Coordinator

Location: Chestnut Hill, MA (300 Boylston St, Chestnut Hill, MA 02459) Duration: Direct Placement Work Location: Onsite (free on-site parking) PR: $20-26/hr Schedule: Monday-Friday, 9:30 AM - 6:00 PM Job Description Insight Global is seeking a highly organized and customer-focused Clinic Coordinator to support oncology patients, providers, and clinical operations. Reporting to the Practice Manager and working closely with the Lead Clinic Coordinator, this mission-critical role is responsible for coordinating complex patient scheduling, triaging requests, and ensuring an exceptional patient experience in a fast-paced clinical environment. The ideal candidate thrives in a busy healthcare setting, enjoys helping patients and families, and can effectively manage multiple priorities while maintaining accuracy and professionalism. Must Haves High school diploma required; Bachelor's degree preferred Experience in a customer service, healthcare, or patient-facing environment Strong proficiency with computers and technology platforms Excellent verbal and written communication skills Outstanding customer service and interpersonal skills Strong organizational skills with the ability to multitask Critical thinking and problem-solving abilities Ability to adapt in a fast-paced, ever-changing environment Team-oriented mindset with the ability to collaborate across departments Ability to maintain confidentiality and handle Protected Health Information (PHI) Preferred Qualifications Previous healthcare or clinic coordination experience Experience working within electronic medical record systems (Epic preferred) Experience scheduling complex appointments or coordinating patient care Familiarity with healthcare workflows and medical terminology Experience handling high-volume phone calls and patient inquiries Responsibilities Will Include Appointment Scheduling Schedule complex oncology appointments across multiple specialties and departments Ensure scheduling accuracy and compliance with established guidelines Monitor scheduling reports and optimize resource utilization Maintain patient confidentiality and HIPAA compliance Assist with onboarding and training of new team members as needed Deliver exceptional customer service to patients, families, providers, and staff Respond promptly and accurately to patient and provider needs Resolve concerns and de-escalate patient issues while maintaining service standards Escalate concerns to leadership when appropriate Communicate effectively with patients, providers, clinical staff, and leadership Translate complex scheduling and clinical information into patient-friendly language Manage check-in and check-out processes Triage phone calls and patient inquiries Coordinate complex schedules and appointment workflows Process patient documentation and verbal orders as appropriate Foster teamwork and shared accountability across departments Information Technology Utilize clinical and operational systems including: Epic Real Time Locating System (RTLS) Microsoft Outlook Support operational changes and system upgrades Manage patient-use iPads, including distribution, maintenance, cleaning, and basic troubleshooting Compensation $20/hr to $26/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. #J-18808-Ljbffr Insight Global