Continuous Improvement Analyst

Continuous Improvement Analyst

Are you a creative thinker who is able to identify and solve problems? Are you committed to operational excellence and continuous improvement?

As a Continuous Improvement Analyst with the Office of Organizational Excellence, you will help Maricopa County Department of Public Health (MCDPH) create a culture of quality by leading and coaching teams in identifying improvement opportunities, assessing performance, tracking metrics, collecting and analyzing data, and using quality improvement methods and tools. We are looking for someone who can think critically, identify gaps and opportunities, and facilitate solutions. You'll support projects and activities of the Public Health Infrastructure and Workforce grant, helping develop and improve processes, systems, and infrastructure on projects that support the department's workforce, align with the department's mission, and increase efficiency and quality across the organization.

***Please Note: This is a temporary one-year contract assignment.***

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH's mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

We Require:

• Two years of professional experience in lean continuous improvement, performance management, quality assurance, program evaluation, and/or project management
• Bachelor's degree in public health, business administration, health care administration, or related field
• Post-secondary education may substitute for one year of the required experience

Other Requirements:

• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test
• Must possess or have reliable transportation at the time of hire

We Also Value:

• A Master's degree in public health, business administration, health care administration, or a related field
• Lean Six Sigma Certification
• Three or more years of professional experience in leading projects related to lean continuous improvement, performance management, quality assurance, and/or program evaluation

Job Contributions:

• Implement and manage projects and workgroups across the department that support the department's goal of creating a culture and practice of quality and organizational excellence
• Support the use of the department's performance management system that improves program linkages, reporting, and decision-making using performance indicators
• Actively seeks out and identifies opportunities to engage teams in problem-solving, performance evaluation, and continuous quality improvement, in support of the grant's objectives and desired outcomes
• Provide project management support to assist teams in managing timelines, tasks, performance measures, compliance, and reporting requirements
• Conduct and facilitate quality improvement activities that include: identifying gaps and opportunities, gathering and analyzing data, identifying root causes, applying lean process improvement tools, implementing action plans, and tracking results
• Use technology such as Microsoft tools, automation, and AI to develop standards of work to standardize and centralize operational processes and systems that maximize efficiency and collaboration

Working Conditions:

• This position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree
• Teleworking is available after the training period

Selection Procedure:

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.