Marketing Manager

Manager of CaptionCall Marketing

As the Manager of CaptionCall Marketing, you will play a pivotal role in expanding CaptionCall's customer base and increasing revenue across CaptionCall business units. In this position, you will support the planning, coordination, and execution of marketing initiatives across events, digital marketing, email campaigns, content development, and cross-functional projects. This role works closely with internal teams to deliver marketing programs that drive awareness, engagement, and business growth.

This role is responsible for ensuring marketing initiatives are delivered on time, stakeholders remain aligned, and campaigns are executed effectively across multiple channels to support customer acquisition, retention, engagement, and loyalty. This role is ideal for a highly organized marketer who enjoys variety and thrives in a fast-paced environment.

Essential Duties and Responsibilities

• Coordinate and execute marketing campaigns across digital, email, event, and content channels.
• Manage multiple project timelines, deliverables, and stakeholder communications simultaneously.
• Support event planning, logistics, promotion, and follow-up activities.
• Develop and maintain marketing materials, presentations, emails, and website content.
• Coordinate creative, compliance, and operational reviews to ensure timely project completion.
• Monitor campaign performance and prepare reports and recommendations.
• Collaborate with Product, Sales, Outreach, Customer Support, and other cross-functional teams.
• Support website, SEO, paid media, and customer communication initiatives as needed.
• Drive and support projects from concept to execution.
• Other duties as assigned.

Supervisory Responsibility: This position has no supervisory responsibilities.

Travel Requirements: Less than 25%

Education

• 4 Year/Bachelor's Degree

Experience

• 5 years of experience in marketing or related business experience.

Knowledge, Skills, and Abilities

• Knowledge of marketing principles, campaign execution, and customer engagement strategies.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to coordinate cross-functional projects and work effectively with diverse stakeholders.
• Experience supporting digital marketing, email marketing, content development, and event marketing initiatives.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to analyze campaign results and make data-driven recommendations.
• Proficiency with Microsoft Office Suite and common marketing, project management, and collaboration tools.
• Ability to work independently, take initiative, and adapt to changing business needs.
• Strong problem-solving skills and a customer-focused mindset.

Working Conditions and Physical Requirements

• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.