Store Management Teams--Baltimore Area ()

Store Leaders

As a Store Leader, it is your responsibility to build and manage a team of customer-facing style experts in a dynamic retail environment. You are accountable for every aspect of the store's performance inclusive of achieving key results, creating a fun and positive environment for your team and delivering best-in-class service. You lead by example and masterfully navigate everchanging conditions by making informed and timely decisions that are solutions-focused and drive strong business outcomes. As an entrepreneur, you create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience. Responsibilities (including but not limited to):

• Customer Service / Brand Ambassador
  • Ensure expected customer service levels are maintained and exceeded by the team
  • Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Teamwork / Communication
  • Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store
• Visual / Business Operations
  • Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
  • Consistently meet and/or exceed all goals and objectives for your store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities

Assistant Store Leaders

As an Assistant Store Leader, you will work in partnership with the Store Leader to inspire and lead your team in providing best in-class service by meeting and exceeding the needs of our customers. You are responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long-lasting relationships with the brand. You lead by example and masterfully navigate ever-changing conditions by making informed and timely decisions that are solutions-focused and drive strong business outcomes. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience. Responsibilities (including but not limited to):

• Customer Service / Brand Ambassador
• Teamwork / Communication
• Visual / Business Operations

Physical Requirements

To perform the essential functions of this job, you must be able to frequently stand, walk, talk, and hear. You will be required to occasionally sit, reach with hands and arms, and stoop, kneel, or crouch. You will be required to occasionally lift and/or move up to 40 pounds. Near and far-sighted visual acuity and normal depth perception are required.