Customer Service Rep, Loan Servicing

Axos Bank

Target Range:

$17.00/hr. - $19.00/hr.

Actual starting pay will vary based on factors including but not limited to geographic location experience skills specialty and education.

This is a commission eligible role.

About This Job

Within the Loan Servicing Department provide customer service to incoming customer calls.

Responsibilities:

• Receive inbound customer calls and chats.
• Research and resolve customer issues.
• Manage and resolve customer cases related to loan issues.
• Meet critical regulatory and company deadlines.

Qualifications:

• HS Diploma
• Minimum 1 years of customer service experience
• Banking or call center experience highly preferred

Axos Employee Benefits May Include:

• Medical Dental Vision and Life Insurance

• Paid Sick Leave 3 weeks Vacation and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first Axos delivers financial tools and services that allow individuals small businesses and companies to access and manage their money how when and where they want. Were a diverse team of dynamic insightful and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol AX (NYSE: AX).

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check criminal background check and pre-employment drug screening which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level marijuana is an illegal schedule 1 drug; therefore we will not employ any person who tests positive for marijuana regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race religious creed color sex (including pregnancy breast feeding and related medical conditions) gender gender identity gender expression sexual orientation national origin ancestry citizenship status military and veteran status marital status age protected medical condition genetic information physical disability mental disability or any other protected status in accordance with all applicable federal state and local laws.

Job Functions and Work Environment:

While performing the duties of this position the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse calculator telephone copiers etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.