Front Office Manager

Front Office Manager Overview We are seeking an experienced hospitality leader to oversee front office operations and create memorable guest experiences. The manager will drive quality service, manage staff, and maximize profitability. Responsibilities Lead and coach front desk, night audit, and breakfast staff. Maintain staffing levels, schedules, and ensure compliance with hotel policies. Monitor guest service meetings, review scores, and recommend improvements. Manage inventory, supplies, and front office systems. Respond to guest inquiries, complaints, and special requests. Adhere to front office systems & controls and training programs. Assist with breakfast service oversight, credit checks, and coverage as needed. Maintain appearance, grooming, and uniform standards for all team members. Track corporate accounts and rewards program compliance. Ensure health/​safety, security, and regulatory compliance. Occasionally perform front desk duties as required. Qualifications High school diploma required; some college preferred. Minimum one year in a hotel management role. Previous experience as front desk, guest service supervisor or manager preferred. Strong leadership, organization, and customer service skills. Excellent verbal and written communication. Proficient with Microsoft Office and hotel computer systems. Flexible schedule, including nights, weekends, and holidays. Benefits Competitive salary and 401(k) with employer match. Health, dental, vision, life insurance and supplemental options. Paid PTO and uniforms provided. Team member hotel discount program. Physical Demands Stand for entire shift, routinely lift up to 25 pounds; occasionally lift up to 50 pounds. Walk, climb, balance, talk, and hear; perform repetitive motions. EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration. #J-18808-Ljbffr