IT Client Success Site Support Specialist

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We currently looking for IT Client Success Site Support Specialist our client location based on - Frisco, TX . Please see the job description below for your reference.

Job Title: IT Client Success Site Support Specialist Contract Worker

Location: Frisco, TX (5 days in-office presence required)

Job Type : Contract

About the Role

Client is seeking an IT Client Success Site Support Specialist to deliver responsive, high-quality technology support for employees across corporate offices. This role focuses primarily on resolving IT support tickets and providing remote support to employees company-wide, while serving as onsite backup to the primary Frisco site support technician.

The successful candidate will support Windows, macOS, mobile devices, and cloud-based desktops, with a strong focus on customer experience and consistent service delivery.

Key Responsibilities

• Create, manage, and resolve IT support tickets in accordance with established service standards and SLAs.
• Provide remote technical support to employees across multiple locations.
• Provide hardware and software support, including installation, troubleshooting, and end-user guidance.
• Support employee onboarding by preparing, configuring, and deploying devices.
• Assist with IT asset lifecycle activities.
• Serve as backup to the primary site support technician.
• Support conference room technology, including Microsoft Teams Rooms.
• Provide technical support for onsite and virtual live events.
• Maintain technical documentation and knowledge articles.
• Identify recurring issues and recommend improvements.

Required Skills and Competencies

Customer Service and Communication

• Deliver friendly, professional, and patient support.
• Communicate technical concepts clearly to non-technical users.

Troubleshooting and Problem Solving

• Diagnose and resolve desktop, mobile, and connectivity issues.
• Escalate issues appropriately when needed.

Time Management and Prioritization

• Manage competing priorities and meet response targets.

Confidentiality and Discretion

• Handle sensitive and confidential information professionally.

Adaptability and Proactivity

• Learn new technologies and adapt to changing business needs.
• Work independently and collaboratively.
• Technical Expertise

Experience supporting:

• Windows and macOS operating systems
• Mobile devices (iOS and Android)
• Basic network connectivity troubleshooting
• Client patching and security controls
• Microsoft 365 applications
• Enterprise collaboration tools
• Ticketing systems (Salesforce or similar)

About You

• 3 5 years of desktop, help desk, or IT support experience
• Experience working in a ticket-driven support environment
• Organized, detail-oriented, and reliable
• Strong interpersonal and collaboration skills
• Professional, service-oriented attitude
• Continuous learning mindset
• Adaptable under changing priorities
• Relevant certifications are a plus but not required

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Thanks,

Vinothini

Sr. Technical Recruiter

Momento USA | Exceeding Customer Expectations

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031

Interstate Business Park

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Email: View email address on us.fitly.work

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Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.