Server-Carbon County Steakhouse

Job Description

Job Description

Learn More About the Restaurant

KEY SERVER POSITION OPEN

Job Summary:

Provides exceptional guest service by creating a welcoming atmosphere, guiding guests through their dining experience, and collaborating with the team to ensure seamless operations. Key responsibilities include expert menu knowledge, proactive table maintenance, and efficient communication between the dining room and kitchen

What This Means for the Server:  include the following; other duties may be assigned:

Guest Engagement & Service

• Warmly welcome guests and guide their dining experience by presenting menus, explaining specialties, and suggesting perfectly paired beverages.
• Provide detailed information on food preparation, dietary accommodations, and wine selections to enhance the guest experience.
• Monitor the dining process, anticipate guest needs, and respond to additional requirements to ensure a memorable visit.

Operational & Team Support

• Accurately record and transmit orders to the bar and kitchen, keeping the culinary team informed of meal progression and timing.
• Proactively maintain table settings by removing completed courses, replenishing supplies, and refilling beverages to sustain high service standards.
• Maintain a safe environment by adhering to strict sanitation, safety, and alcohol control policies

• Assist the team with essential side tasks, including silverware roll-ups and glass polishing, to ensure overall efficiency.
• Perform thorough opening and closing duties, including restocking supplies and sanitizing work areas and bathrooms.

Financial Integrity:  

• Efficiently manage guest checks and payments while ensuring all transactions are handled accurately and professionally.

Operational Readiness

• Employees must be accessible via cell phone and/or email. This is required for the effective use of our internal management systems, including staff scheduling and human resources applications.

Skills and Qualifications:

Hospitality Mindset

• Naturally kind, honest, and dependable; demonstrates a consistently professional and engaging attitude.
• Ability to work quickly and stay organized while anticipating both guest and team needs in a high-volume environment.
• Strong verbal skills used to effectively coordinate with front-of-house and back-of-house staff.
• Availability to work evenings, weekends, and holidays, as well as late shifts.

Physical Requirements : The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk; and hear.  The employee must lift and move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

• Work Environment : This role primarily operates in a fast-paced dining room and guest service area. The environment involves frequent movement through high-traffic areas and regular exposure to noise, varying temperatures, and cleaning chemicals. Staff must maintain awareness of their surroundings to navigate potentially slippery floors and crowded spaces safely.