Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

ABOUT OUR AGENCY:
Patrice has proudly owned and operated her agency since July 2006, later expanding with a second location in 2020. Before becoming an agent, she spent fifteen years with State Farm in a variety of claims and agency leadership roles, giving her a deep understanding of how to support customers, guide teams, and build a thriving business. 

Community impact is at the heart of who she is. The organization closest to her is Education and Athletic Excellence (EAE), a nonprofit founded by her husband in 2011 that provides financial assistance to underprivileged students with college aspirations. Patrice is also passionate about being a voice for those who are not always heard, which she has demonstrated through two decades of volunteering and serving on boards such as C.A.R.E., United Way, YMCA, Englewood Hospital, and Women United.

She leads a close-knit, family-oriented team of 13 who share her commitment to helping customers prepare for the unexpected while celebrating team success along the way. Benefits include retirement match, group health, dental, vision, life, and disability insurance. 

Patrice has earned numerous agency awards and achievements over the years, but her greatest strength lies in her leadership - she firmly believes that “leadership is not a position or a title, it is an action and example.” 

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Patrice Weston - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.