Front Office Representative

Description Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team! Job Preview at a Glance A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor. Location & Schedule Work schedule-Monday through Friday 8am-5pm with an hour of unpaid lunch and rotating Saturday 7am-9am. Pay $18.35/hr. Duties & Responsibilities Establishes, updates and maintains all client databases and scheduling of consumer appointments. Coordinates transportation as clinically necessary/appropriate. Processes medication issues and prior authorizations. Processes and monitors lab results. Schedules medication, counseling, and intake appointment. Completes intake referrals and screening. Answers all incoming phone calls by third ring. Confirms/updates consumer contact information. Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D. Collects client fees/copay. May be expected to work at various SBH locations as required Requirements High School Diploma or G.E.D required. Completion of a Medical Assistant training program highly preferred. Medical Assistant Certification preferred. 1-2 years of experience in a medical or behavioral health background preferred. Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for coursework in lieu of part of the experience requirements). 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service. 10 paid holidays. Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees. We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account. Career Development – Benefit from our culture of internal promotion. We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs. Employee Assistance Program, Health & Wellness and much more! Equal Employment Opportunity SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School or better. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr