Account Executive (Inside Sales)

Job Description

Key Responsibilities:

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• Determine customers’ needs by gathering information needed to prepare rate quotes.
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• Maintain records of verbal and written contacts with current customers and/or prospects in a manner consistent with established company guidelines.
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• Complete applicable paperwork in a manner consistent with established company guidelines.
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• Follow up with customers to ensure satisfaction.
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• Solicit and acquire new accounts by contacting prospects directly, occasionally.
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• Utilize company software for various customer service functions such as to determine mileage, enter new customers, enter rates, and update customer information.
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• Travel to and meet with current customers and/or prospects, occasionally.
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Qualifications & Skills:

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• High school diploma or GED
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• Proficient in Microsoft Office (Word, Excel, Outlook), and Internet
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• Working knowledge of multi-line phone system and office machines, such as fax machine and copier
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• Three to five years related experience, trucking industry preferred
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• Must have highly effective negotiation skills
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• Ability to work effectively with a wide-variety of people
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• Ability to perform work accurately and thoroughly
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• Ability to use thinking and reasoning to solve a problem
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• Ability to communicate effectively with others using the spoken work and to communicate clearly and concisely in writing
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• Ability to take care of customer’s needs while following company procedures
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• Ability to make critical decisions while following company procedures
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• Ability to find a solution for or to deal proactively with work-related problems
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• Possess the trait of being organized or following a systematic method of performing a task
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