Technical Program Manager / Lead

Technical Program Manager / Technical Program Lead

Location: Toronto, ON (Hybrid)

Contract

Role Summary

We are seeking an experienced Technical Program Manager / Technical Program Lead to drive the integration of StoneCastle capabilities into the Fiserv ecosystem. The successful candidate will lead complex cross-functional initiatives spanning deposit products, core banking platforms, APIs, data integrations, cloud technologies, and regulated financial services platforms.

The role will serve as the primary coordination point between Product, Engineering, Architecture, Operations, Compliance, Finxact, SC Trust, INDX, and external banking partners to ensure successful delivery of strategic integration initiatives. The programme includes enabling insured deposit products, merchant savings solutions, payment integrations, digital asset-related capabilities, and enterprise platform modernisation efforts

Key Responsibilities

Program Leadership

• Lead end-to-end delivery of StoneCastle integration initiatives across multiple business and technology workstreams.
• Establish programme governance, delivery plans, RAID logs, dependency management, and executive reporting.
• Coordinate delivery activities across Product, Engineering, Operations, Architecture, Security, Compliance, and vendor teams.
• Drive programme execution from initiation through production deployment and post-launch support.

Technical Delivery Management

• Partner with engineering teams to design and deliver integrations involving:
  • Core banking platform
  • Customer portals and APIs
  • Trust systems
  • Deposit Network services
  • Merchant and payment platforms
  • External banking partners and service providers
• Manage API, data, cloud, and operational integration workstreams.
• Facilitate technical design reviews and architecture discussions.
• Identify and remove delivery blockers across teams.

Stakeholder Management

• Act as the primary liaison between business stakeholders and technical teams.
• Communicate programme status, risks, decisions, and milestones to leadership.
• Drive consensus across competing priorities and stakeholders.
• Support integration activities involving acquired businesses and strategic partnerships.

Risk & Compliance Management

• Ensure delivery aligns with security, regulatory, and operational requirements.
• Partner with Risk, Compliance, and Information Security teams throughout programme execution.
• Drive readiness activities including operational procedures, support models, business continuity, and production governance.

Planning & Execution

• Develop and maintain:
  • Integrated project plans
  • Release schedules
  • Milestone tracking
  • Resource forecasting
  • Executive dashboards
• Manage dependencies across multiple programmes and vendor organisations.
• Drive issue resolution and escalation management.

Required Qualifications

Experience

• 8+ years of experience delivering large-scale technology programmes.
• 5+ years of experience managing cash management, complex financial services, banking, fintech, or payments initiatives.
• Experience leading enterprise integration, platform modernisation, or acquisition integration programmes.
• Experience with cash management, digital assets and stablecoin
• Demonstrated success managing cross-functional delivery teams.

Technical Knowledge

Strong understanding of:

• API-based integrations
• Cloud-native architectures (AWS preferred)
• Microservices and distributed systems
• Core banking or financial platforms
• Payment processing and money movement
• Data integration and reconciliation processes
• Security and regulatory requirements in financial services

Preferred Qualifications

• PMP, PgMP, Agile, Scrum, or SAFe certifications.
• Prior experience with:
  • Banking products
  • Deposits and treasury management
  • Payment networks
  • Digital assets
  • Financial institution integrations
• M&A integration programme experience
• Experience working with modern banking cores.

Leadership Competencies

• Excellent executive communication skills.
• Strong technical acumen and problem-solving ability.
• Ability to influence without direct authority.
• Strong stakeholder management and negotiation skills.
• Comfortable operating in fast-paced, highly regulated environments.
• Ability to balance strategic planning with hands-on delivery execution.

Success Measures

The successful candidate will:

• Deliver StoneCastle integration initiatives on schedule and within scope.
• Establish effective governance across business and technology teams.
• Successfully coordinate multiple concurrent integration workstreams.
• Improve visibility, predictability, and execution quality across the StoneCastle integration programme.
• Accelerate adoption of StoneCastle capabilities across the broader Fiserv ecosystem.

Ideal Candidate Profile: A hands-on Technical Program Manager with strong banking and fintech experience who can bridge strategy, architecture, engineering, operations, and executive stakeholders while driving delivery of complex integration programmes.