Assistant Manager, Retail & Production

Overview Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light signals when doughnuts are being made so customers can enjoy them hot, right off the line. We are looking for Assistant Managers who want to inspire customer wonder. You will work with the General Manager to create a WOW experience for our A-Glazing customers, provide shop operations support, foster teamwork, develop staff competencies, and meet or exceed location goals. The long-term objective is to develop your skills on a path to becoming a General Manager here at Krispy Kreme. YOUR RECIPE FOR SUCCESS High school diploma or equivalent. Five (5) years of experience in a job involving food service or retail industry. Commitment to nurture an equitable, unbiased culture where peeps are empowered to showcase their originality. At least 2 years of management experience. Must be 21 years of age or over. Valid driver’s license. Effective communication skills, both written and verbal. Travel Requirements: 0-10% Must be authorized to work in the US without sponsorship. RESPONSIBILITIES Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork. Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members. Maintain knowledge of products and current promotions. Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting and depositing revenues, and managing inventory control. Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment. Maintain a high level of shop sanitation and cleanliness. Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed and loved. PHYSICAL DEMANDS AND WORKING CONDITIONS The physical demands and work environment are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Exposure to internal and external environmental conditions. Shop – fluctuating temperatures and noise levels. Exposure to known allergens including but not limited to nuts. Non-air-conditioned production. Noise of a production and/or processing area. The above statements describe the general nature of work and are not the official job description; the official description will be provided during the application/interview process. BENEFITS Weekly Pay Career opportunities – we are growing! Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Learn more WHY KRISPY KREME? At Krispy Kreme, we focus on: Loving People Our global culture is defined by our Leadership Mix, a set of behaviors that guide how we work with one another and give back to communities. Belonging means each Krispy Kremer’s bold authentic self is welcomed, dignified, and loved, with identities that flourish. Loving Communities Sharing joy is at the center of what we do, and we strive to inspire this in our communities through Acts of Joy and fundraising initiatives. In the U.S., Krispy Kreme partners with Feeding America and Convoy of Hope to donate unsold doughnuts and reach people in need. In 2022, Krispy Kreme helped community groups raise $40 million globally; in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million. Loving Planet We are conducting a multi-year global emissions assessment to establish an emissions baseline and set reduction goals. We are reducing food waste through donation efforts, animal feed, and composting programs. Equal Opportunity Employer At Krispy Kreme, we value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, veteran status, religion, gender identity and expression, sexual orientation, or disability. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work. About Krispy Kreme Headquartered in Charlotte, NC, Krispy Kreme operates in more than 35 countries through its network of fresh doughnut shops, partnerships with leading retailers, and a growing ecommerce and delivery business. Our purpose is to touch and enhance lives through the joy of Krispy Kreme and is reflected in our people, communities, and the planet. Visit for more information. #J-18808-Ljbffr