IT Support Specialist

Job Description

Job Description

IT Support Specialist

Location: Boothwyn, PA (Hybrid)

Work Schedule: Full-Time | Hybrid 

Please Note: This is a hybrid position based out of our Boothwyn, PA office. Candidates must reside within a reasonable commuting distance of Boothwyn, PA (19061).

About Master Trades Group

Master Trades Group (MTG) is one of the fastest-growing residential home services companies in the country, providing HVAC, plumbing, electrical, and sewer services through a family of trusted local brands across the Mid-Atlantic, Southeast, and Southwest.

Backed by private equity and focused on strategic growth, MTG partners with established local companies while providing the technology, operational support, and leadership needed to scale successfully. As we continue expanding through acquisitions, technology plays a critical role in supporting our employees and delivering an exceptional customer experience.

We're looking for an IT Support Specialist who enjoys solving technical problems, supporting end users, and working in a collaborative, fast-paced environment.

Why Join Master Trades Group?

• Competitive Compensation
• Hybrid Work Environment
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Professional Development & Certification Assistance
• Career Growth Opportunities within a Rapidly Expanding Organization

Position Summary

The IT Support Specialist serves as the primary Tier II IT resource supporting Master Trades Group's corporate office and regional branch locations. While a third-party vendor provides Tier I support for Microsoft 365 and basic end-user issues, this role focuses on advanced desktop support, systems administration, business applications, networking, endpoint management, hardware lifecycle management, and local infrastructure support.

This position partners closely with internal employees and external technology vendors to maintain reliable IT operations while supporting new branch acquisitions, office expansions, and enterprise technology initiatives.

Essential Job Responsibilities Tier II Technical Support

• Resolve escalated desktop, laptop, printer, mobile device, and peripheral issues not handled by the Tier I support provider.
• Troubleshoot Windows operating systems, networking, VPN connectivity, hardware, and business application issues.
• Provide onsite and remote technical support for employees across multiple branch locations.
• Maintain excellent customer service while communicating technical solutions clearly to end users.

Systems & Infrastructure Support

• Administer Active Directory and Microsoft Entra ID, including user provisioning, permissions, security groups, and access management.
• Support Windows-based infrastructure, endpoint management, and device security.
• Assist with Microsoft Azure administration and hybrid cloud environments.
• Troubleshoot networking issues including DNS, DHCP, VPN, TCP/IP, wireless connectivity, and remote access.
• Support VoIP phone systems and conference room technology.

Business Applications

• Provide Tier II support for ServiceTitan, Sage Intacct, ADP, Egnyte, and other enterprise business applications.
• Coordinate with third-party vendors supporting Microsoft 365 and other managed services.
• Assist with software deployments, upgrades, testing, and issue resolution.

IT Operations

• Manage computer imaging, hardware deployments, equipment replacements, warranty repairs, and technology lifecycle management.
• Maintain inventory of computers, mobile devices, peripherals, and other IT assets.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Ensure adherence to IT security standards and company policies.

Projects

• Support technology implementations, office expansions, and acquisition integrations.
• Participate in infrastructure improvements and technology standardization initiatives.
• Research and recommend hardware and software solutions that improve operational efficiency.

Qualifications Required

• High School Diploma or GED.
• 3+ years of IT Support, Desktop Support, Systems Support, or Help Desk experience.
• Experience supporting Windows operating systems, Active Directory, Microsoft Entra ID (Azure AD), and enterprise desktop environments.
• Working knowledge of Microsoft Azure or hybrid cloud environments.
• Experience troubleshooting networking issues including DNS, DHCP, VPN, TCP/IP, and wireless connectivity.
• Experience supporting business applications and multi-site environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Valid driver's license with the ability to travel occasionally to branch locations.

Preferred

• Experience supporting ServiceTitan, Sage Intacct, ADP, Egnyte, or similar enterprise applications.
• Microsoft Intune and Windows Autopilot experience.
• Windows Server administration experience.
• Experience supporting acquisitions, office moves, or multi-location organizations.
• Residential home services or field service industry experience.
• PowerShell scripting experience.

Preferred Certifications

• CompTIA Network+
• CompTIA Security+
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Azure Administrator (AZ-104)
• Microsoft Certified: Identity and Access Administrator (SC-300)
• ITIL Foundation

What Success Looks Like

• Serves as the primary Tier II technical resource for corporate employees and branch locations.
• Quickly resolves escalated infrastructure, networking, and business application issues.
• Maintains reliable hardware, endpoint, and systems administration processes.
• Successfully supports acquisitions, office expansions, and technology deployments.
• Builds strong relationships with employees, leadership, vendors, and business partners.
• Identifies opportunities to improve IT operations, standardization, and service delivery.

Working Conditions

• Hybrid schedule based out of Boothwyn, PA.
• Professional office environment with occasional travel to branch locations.
• Ability to remain seated and work at a computer for extended periods.
• Ability to lift and transport up to 50 pounds of computer equipment and peripherals as needed.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Pre-Employment Requirements

Employment with Master Trades Group is contingent upon successful completion of all applicable pre-employment requirements, which may include a criminal background check, drug screening, motor vehicle record review (if applicable), and employment verification, in accordance with federal, state, and local laws.

EOE