Sales Supervisor

Job Description

Job Description

JOB TITLE: Sales Supervisor

LOCATION: South Coast Plaza, Costa Mesa, USA, BAPE

JOB TYPE: Full-time

REPORTING TO: Store Manager

BAPE is a leading premium streetwear brand that offers iconic designs and original patterns such as "BAPE® CAMO", "BAPE STA™", "SHARK HOODIE", and "BABY MILO®". As part of its global expansion, BAPE has established a presence worldwide, including the United States, United Kingdom, China, and various countries across Asia. Best known for its unique collaborations, it is highly supported by a wide range of fashionistas. As a member of the BAPE retail team, you will serve as an ambassador for the BAPE brand and help us maintain our commitment to exceptional customer service and brand experience in our retail stores.

As a member of the BAPE retail team, you will serve as an ambassador for the BAPE brand and help us maintain our commitment to exceptional customer service and brand experience in our retail stores.

Responsibilities:

• Lead, train, and motivate the sales team to exceed sales goals and deliver exceptional customer service, utilizing cross-training to continuously improve product and brand knowledge.
• Monitor daily sales performance, analyze sales figures, and track store KPIs, providing constructive coaching, corrective actions, and actionable recommendations for improvement.
• Manage all store opening and closing procedures, including management reporting and deposit preparation, oversee daily operational checklists, and delegate tasks effectively.
• Coordinate staff schedules to ensure adequate, optimal coverage during both peak and off-peak retail hours.
• Manage stock levels and inventory availability, make key stock-control decisions, and oversee proper merchandising and receiving.
• Perform all cashier duties while monitoring the transactional accuracy and efficiency of the cashier staff.
• Handle customer inquiries, resolve complaints promptly, and foster a positive, welcoming store environment.
• Consistently maintain shop floor cleanliness, housekeeping, and high visual presentation standards to uphold company brand image.
• Collaborate with management on sales promotions and marketing initiatives while tracking fashion retail market trends and local competitor activity.
• Ensure strict adherence to company operational policies, loss prevention procedures, and health and safety regulations.
• Stand frequently and be capable of crouching, kneeling, climbing ladders, and lifting or moving up to 50 lbs. as needed.

Personal qualities & qualifications:

• Minimum 3 years’ experience in fashion retail.
• Proven record of good leadership skills and experience.
• Demonstrated success in coaching and developing sales teams
• Experience with inventory management software and sales analytics tools
• Strong written and oral communication skills.
• Knowledge of retail merchandising and visual display techniques.
• Strong organizational skills with the ability to effectively prioritize responsibilities.
• Solid understanding of retail math (including, but not limited to, analyzing sell-through, mark-up, gross margin, etc.)
• Exemplary customer service skills and good record of meeting sales KPI’s.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Team player and committed to contributing towards a positive work environment and culture.
• Consistently punctual and reliable.
• Ability to work flexible hours, including weekends and holidays.

BAPE USA is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with dignity, fairness, and respect. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, citizenship status, or any other status protected by applicable federal, state, or local law.