Real-Time WFM Specialist - Contact Center
Hawthorne Gardening Co.
Scotts Miracle-Gro is seeking a Workforce Management Specialist to monitor real-time contact center performance, forecast volume, and optimize schedules. You will partner with internal teams and external vendors (e.g., NICE) to align on operational needs and ensure service levels. The role emphasizes accuracy in staffing, data analysis, and process improvements, with a focus on balancing efficiency and employee satisfaction in a dynamic environment. #J-18808-Ljbffr Hawthorne Gardening Co.
Vacancy posted 3 days ago
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