Claims Coordinator

Benefits:

401(k)

Paid time off

Vision insurance

Dental insurance

Training & development

Claims Coordinator – Restoration Industry

Join our team and help guide homeowners through one of the most important processes after a disaster—restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized—we want to meet you.

What You’ll Do:

Manage claims from First Notice of Loss (FNOL) through job completion using our CRM

Dispatch technicians based on availability and job urgency

Track job progress to ensure we meet insurance carrier SLAs and internal deadlines

Communicate clearly with homeowners, insurance adjusters, and mortgage companies

Review and upload documents, job notes, and photos—follow up on anything missing

Assist with or draft Xactimate estimates; ensure accuracy before submission

Handle customer concerns quickly and escalate issues when necessary

Keep daily job documentation organized and up to date

Work closely with Project Managers, Estimators, and technicians to keep projects moving

What We’re Looking For:

High school diploma or GED required; college preferred

1–3 years of Xactimate (X1 or 28) experience preferred

Strong customer service and communication skills

Excellent organization, time management, and attention to detail

Comfortable with Microsoft Office and CRM tools

Calm and professional under pressure

IICRC certifications (WRT, ASD, OCT, etc.) a plus

Why You’ll Love Working With Us:

Make a meaningful impact during people’s toughest times

Supportive team atmosphere with room for growth

Competitive pay, training, and benefits

Fast-paced, never-boring environment

Opportunity to learn restoration and claims management from the inside out

Physical Requirements:

Sitting and computer use for extended periods

Occasional lifting (up to 20 lbs)

Frequent typing, phone use, and task switching

Apply today and become the reliable link between our field crews, our clients, and our insurance partners!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.