Resident Service Coordinator

Do you love helping people and do your best work when things move quickly Our client is looking for a driven experienced professional to join their team as a Resident Service this role youll be the go-to contact for resident maintenance requests delivering exceptional service and supporting property management operations in the field. This role has the option of working remotely one day a week and is bonus-eligible!

About the Company:

Our client is a fast-growing real estate company in the single-family residential (SFR) space known for a flexible culture that empowers its people. Theyre seeking professionals with property management operations experience who care deeply about customer service and enjoy a fast-moving workplace. Transparency is central to how they operate. Team members share their opinions openly own their actions and celebrate success together. They meet challenges head-on and keep going taking the work seriously without taking themselves too seriously. They look for self-starters with a can-do attitude who find solutions where others see obstacles and they offer competitive pay benefits and opportunities for growth.

What Youll Be Doing:

• Act as the main contact for resident service requests in your assigned market representing the Company with professionalism and courtesy
• Receive review and coordinate resident service requests working with maintenance vendors to make sure work is completed on time and to company standards
• Engage with residents in a professional courteous manner while partnering effectively with internal colleagues
• Provide excellent customer service and show competence in every resident interaction whether by phone email written correspondence or in person
• Handle vendor management duties including answering vendor questions setting clear expectations and training vendors on company protocols
• Manage your workload to company standards including meeting department-wide KPIs
• Monitor and respond to incoming emails making sure communication is timely and accurate or routed to the right person
• Keep an organized consistent filing system on the company shared drive following company procedures
• Take on other responsibilities as assigned by department leadership

Qualifications and Experience:

• At least one year of experience in the single-family or multi-family rental industry
• Valid Drivers License required
• Dedicated to delivering an outstanding customer and resident experience
• Able to handle confidential information professionally
• High School Diploma or GED
• Works well with coworkers and team members both in person and through technology
• Strong verbal and written communication skills
• Computer savvy and comfortable learning new technology; proficiency in Microsoft Office (Outlook Word and Excel) required
• Detail-oriented with the ability to juggle multiple projects at once in a fast-paced setting
• Excellent organization and time-management skills with a track record of meeting goals and deadlines without compromising quality

Additional Information:

This role is based in our clients Dallas TX office with the option to work remotely one day per week. The standard schedule is Monday through Friday with occasional evening and weekend overtime. All work is carried out in a professional and safe manner and regularly involves typing talking hearing seeing reaching and repetitive motion as well as routine use of standard office equipment.

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit develop and retain the most talented people from a diverse candidate pool. All employment decisions are made without regard to race color religion gender gender identity or expression family status marital status sexual orientation national origin genetics neuro-diversity disability age or veteran status or any other basis protected by federal state or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Join our clients team and become an integral part of providing exceptional service and support for their field-level property management. Apply now!

Want to learn more about 512Financial Check out our Recruitment and Talent Acquisition Page! If you have any questions please reach out to us here: to learn more about 512Financial Check out our Recruitment and Talent Acquisition Page! If you have any questions please reach out to us here:

Required Experience:

Junior IC