Senior Operations Manager

Position Details Senior Operations Manager – Full time – California (Simi Valley, 93065) – Base pay range $89,500.00 – $134,500.00. Overview At AvalonBay, the Senior Operations Manager provides leadership and management for three or more full‑time equivalent operations staff within an apartment community. This associate participates as part of the leadership team to drive financial performance, operational excellence, and customer service. The role may also work with retail tenants and with expanded work groups to include the asset team during lease‑up, renovation, new acquisition, and joint‑venture/investment‑fund communities. Minimum Qualifications Bachelor’s degree required or equivalent. 5 years of progressive responsibility in property management, hospitality, or retail industry. Valid driver’s license and automobile insurance. 3 years of multi‑family property experience in a management role. 3 years of supervisory experience. Knowledge, Skills and Abilities Manages a community with demonstrated financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing. Analyzes data/reports to develop solutions for high customer service standards, optimal revenue generation, and effective expense management – demonstrated by business results in prior positions. Successfully resolves resident issues – demonstrated by work experience. Negotiates and manages contracts with third‑party service providers – demonstrated by prior work experience. Ability to tolerate ambiguity, manage change, and lead teams effectively through change. Strategic thinking and seeing the big picture. Strong problem‑solving skills and encouragement of innovative solutions. Supervises and develops employees, providing feedback and coaching that results in improved performance – demonstrated by experience. Excellent written and verbal English communication. Creates and delivers group presentations and writes reports in a clear, concise form. Performs basic arithmetic for calculations such as estimating, determining averages, percentages, and totals. Proficient with Microsoft Office applications and general office equipment. Physical Demands Ability to travel between two or more communities. Ability to report on time regularly and consistently, work assigned schedule, and accurately document/verify time worked. Working Environment Normal office environment. Training Satisfactory completion of AVB’s new hire orientation within 30 days of employment. Satisfactory completion of AVB’s Management Essentials and Performance Evaluation within 9 months of employment. Training must commence within 6 months of employment. Satisfactory completion of Anti‑Harassment for Supervisors training within 60 days of employment. Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment. Satisfactory completion of Senior Operations Manager Onboarding training curriculum within prescribed dates. Any other applicable training assigned by the manager. How AvalonBay Supports You Comprehensive benefits – health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, employee stock purchase plan and more. Growth based on achievement and promotion from within. Associate recognition program that celebrates associate efforts and successes. 20% discount on AvalonBay apartment homes. Culture built on purpose and core values – Commitment to Integrity, Spirit of Caring, and Continuous Improvement. Additional Information AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We consider qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications are accepted on an ongoing basis. AvalonBay will not require any information that identifies your age, date of birth, or dates of school attendance or graduation. For California residents, if you elect to apply, you accept the AvalonBay California Personnel Privacy Notice. #J-18808-Ljbffr