Senior Commercial Lines Account Manager

Job Description

Job Description

Job Overview and Requirements 
As a Senior Account Manager , you are responsible for the day-to-day servicing of large and complex commercial lines clients, maintenance of exceptional customer relations, and act as a generalist within our industries. You are a diligent team player who demonstrates a deep understanding of the issues and market trends related to our industries. You proactively identify areas of improvement and offer potential solutions to streamline the effectiveness of our service department.

• Manage and retain existing book of business made of large and complex clients.  
• Review and process bill renewals, new policies, and policy changes.  
• Thoroughly review all commercial insurance policies for their accuracy, research coverage discrepancies until resolved, and communicate changes to insurance company.  
• Handle coverage questions, research, and resolve problems.  
• Interact with carriers and internal/external customers to ensure delivery of exceptional customer service and adherence to policies and procedures. 
• Manage the process of renewal submissions for marketing including application(s), necessary exhibit(s), narrative(s), collection of loss runs and answers to underwriting questions. 
• Acquire and disseminate new or reminder market information to leadership or the Service team. 
• Identify areas of improvement and offer potential solutions to streamline effectiveness of the Service team.  
• Submit applications to eligible and appropriate carriers and follow up to ensure timely receipt of quotations and policies.  
• Perform other duties as may be required or assigned. 

• A valid resident Property & Casualty insurance license is required 
• Proficiency in the use of Microsoft Office Suite 
• Knowledge of, or the ability to learn, AMS360 and ImageRight. 
• Knowledge of insurance coverages and an ability to communicate this clearly to clients and underwriters. 
• Knowledge of insurance regulations, industry standards, and compliance best practices. 
• Understanding of commercial insurance underwriting, coverage & rate analysis. 
• Ability to multitask and juggle several responsibilities simultaneously while meeting deadlines. 
• Strong written and verbal communication skills  
• Excellent organizational skills and attention to detail 
• Ability to work in a team environment, with a positive attitude, and willingness to help others.   
• Able to work under pressure and time constraints in a fast-paced environment 

• Bachelor's degree in a business-related program or equivalent experience in the insurance industry  
• 4 years’ experience in full-cycle commercial lines property & casualty Account Management preferred 

• Salary: $80,000-$110,000 per year
• Health insurance, vision, dental, life insurance, and short-term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families.
• 401K with employer matching.
• PTO and paid holidays to support work-life balance. PTO is based on experience and expected to increase overtime.  
• A casual office environment with a dedicated and professional team
• Hybrid opportunities in Berwyn, PA.
• Remote opportunities in DE, FL, LA, NJ, PA, SC, TX

About Sovereign Insurance Group
Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion.

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