Business Systems Analyst

Job Title

Provides direction and guidance to less experienced staff members.

Analyzes, makes recommendations, creates charts, diagrams and graphs to assist in analysis.

Simulates or recreates problems to resolve operational deficiencies.

Recommends procedures and controls for problem prevention.

Understand user needs and able to articulate requirements through user stories.

Develops and maintains problem databases.

Design systems and training programs.

Coordinates installations with user departments.

Leads implementations and rollouts.

Leads post implementation audits.

Interfaces with vendors regarding new product evaluation contract T&Cs and troubleshooting issues.

Develops Processes & Procedures and general standards.

Researches new applications or technologies.

Develops, reviews and approves technical documentation.

Prepares detailed functional specifications.

Performs resource and contingency planning with respect to technology applications.

Serve as a subject matter expert as well as a resource and lead to Systems Analysts I, II.

Performs troubleshooting in the form of problem recognition, research, isolation, resolution and follow-up.

Provides tier III support as needed; performs root cause analysis and develops checklists.

Monitors system and application performance.

Other duties as assigned by management.

Responsible for the creation, implementation and maintenance of a standardized requirements documentation and user stories.

Required Skills:

• 7+ years of technical business analyst experience
• SQL – experience querying databases and with stored procedures
• Azure DevOps (understanding of Azure Boards) – they may consider strong candidates with Jira instead but Azure DevOps is highly preferred!
• Data Mapping/Profiling
• Strong experience with scrum processes
• PowerPoint, presenting reports, diagrams, design
• Must be able to obtain gaming license

Basic Qualification:

Additional Skills:

Background Check: Yes

Drug Screen: Yes