Director, Enterprise Solution Architect

Director, Enterprise Solution Architect Join Concentrix’s Global Pre‑Sales and Solution organization as a world‑class director to design and deliver innovative customer experience solutions across leading technology platforms. Key Responsibilities Own all aspects of pre‑sales, solutioning, enterprise architecture, and consulting across hyperscalers (AWS, Azure, Google) and partner ecosystems. Define forward‑thinking enterprise architectures that anticipate client needs, unlock business value, and shape competitive advantage. Lead solution development for new logos, hybrid accounts, and existing customers, translating complex client strategies into scalable, commercially viable solutions. Produce and present architecture design artifacts, technical specifications, and high‑level design documents tailored to customer needs and partner platforms. Explain and differentiate AI, Generative AI, LLMs, and automation use cases and how they integrate with CCaaS, CRM, ERP, and data environments. Engage with senior client and partner leaders to build trusted relationships, drive joint success, and ensure value realization, renewal, and expansion. Collaborate closely with global and regional sales leadership, technical teams, and delivery organizations to achieve and exceed revenue goals. Qualifications 10+ years enterprise architecture experience with Fortune 500 companies, preferably within top‑tier technology services or enterprise‑class companies and CCaaS/AI partner solutions. Strong track record of consulting‑led technology pre‑sales, solutioning, and enterprise architecture across multi‑partner ecosystems for contact center customer experience. Advanced knowledge of AI, Generative AI, LLMs, cognitive automation, and predictive analytics with the ability to clearly explain and apply them in client solutions. Proven success creating solution blueprints, technical specs, and design documents, with deep experience in cross‑platform database, data architecture, security, performance, scalability, and reliability. Strong commercial acumen able to architect solutions that deliver cost optimization, speed‑to‑market, and revenue growth with outcome‑based pricing models. Experience with at least two of the three key partner categories: CCaaS (Microsoft Dynamics CCP, Amazon Connect, Genesys, NICE), CRM/ERP (MS Dynamics, Zendesk, Salesforce, SAP, Adobe), Automation Solutions (Google Gemini, Open AI, Automation Anywhere, UIPATH). Technical and seller certification in CCaaS, CRM, and automation platforms. Salary and Benefits Base salary: $150,000 – $225,000 plus performance incentives. Benefits include medical, dental, vision insurance; employee assistance program; 401(k) retirement plan; paid time off and holidays; and paid learning days. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following resources: English: Spanish: Work Authorization Only applicants legally authorized to work in the United States will be considered. Physical and Mental Requirements Regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment. Work is generally sedentary in nature. #J-18808-Ljbffr Convergys