Client Services Supervisor

Client Services Supervisor

At Quadel, we believe great work starts with great people. That's why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We're currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward. The Client Services Supervisor oversees the day-to-day activities of Housing Specialists within the housing services program. This role is responsible for ensuring quality service delivery to clients, maintaining compliance with program requirements, and fostering professional growth among team members. The Supervisor will also conduct annual performance reviews and provide ongoing coaching, support, and training to ensure staff meet performance standards and program goals.

Duties and Responsibilities:

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
• Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in Social Work, Human Services, or a related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

Physical Demands and Work Environment:

• Occasionally required to stand, walk and sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Ability to lift up to 15lbs.
• Consistently use visual acuity to operate equipment, read technical materials, and work on a computer.

Equal Employment Opportunity Quadel is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on merit, qualifications, and business needs without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Reasonable Accommodation Quadel is committed to providing reasonable accommodations to individuals with disabilities during the application, interview, and employment process. If you need assistance or accommodation due to a disability, please contact Human Resources. Background and Employment Eligibility Employment with Quadel may be contingent upon successful completion of a background check, pre-employment drug test and verification of employment eligibility as required by law. Drug-Free Workplace Quadel maintains a drug-free workplace in accordance with applicable federal and state laws. At-Will Employment Statement Employment with Quadel is at-will, meaning that either the employee or Quadel may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Notice to Applicants This job posting does not constitute a promise or contract of employment. Quadel reserves the right to modify job duties, requirements, and benefits at any time as business needs evolve.