Guest Services and Safety Associate, Arleta

Guest Services and Safety Associate, Arleta Position Title: Guest Service and Safety Associate Location: Arleta, California Classification: Non-Exempt, Full-Time Reports To: Director of Recuperative Care/Operations Manager Shift: 9:00PM-5:00AM (Buffer) The Guest Services and Safety Associate (GSSA) plays a vital dual role in enhancing the overall guest experience while ensuring a safe and secure environment for all residents, guests, and staff. The GSSA serves as a front‑line leader for the Guest Services Associates team and acts as a liaison between departments to support smooth daily operations. Responsibilities Guest Experience & Team Leadership Collaborate with the Operations Manager to schedule Guest Services Associates for shift coverage. Foster a culture of hospitality by ensuring proactive guest engagement and support. Lead the implementation and oversight of guest activities, ensuring team involvement in enhancing guest experience. Delegate tasks to GSA team members aligned with departmental goals and shift needs. Conduct or support shift meetings to communicate daily objectives, staff needs, and critical guest information. Provide coaching, feedback, and support to the GSA team and participate in onboarding and training of new staff. Ensure daily logs, shift notes, and incident reports are completed accurately and timely. Safety & Security Serve as the first point of response to potential safety or security incidents within the facility. Perform routine facility checks and patrols to identify and address safety hazards or suspicious activity. Lead emergency evacuations and drills (fire, severe weather, lockdown). Monitor guest and staff access to restricted areas and enforce visitor protocols. Support enforcement of policies around behavior management and conflict de‑escalation using trauma‑informed approaches. Collaborate with Social Services, Nursing, etc., to maintain a secure environment. Maintain knowledge of Emergency Action Plans (EAP) and contribute to documentation, training, and compliance efforts. Report and document all safety‑related incidents according to policy. Administrative & Operational Support Assist in implementing systems, procedures, and directives to improve guest services and operational efficiency. Attend team meetings, training, and complete all shift handoff documentation. Perform general GSA responsibilities as needed. Demonstrate flexibility in scheduling, including ability to work additional shifts. Qualifications High school diploma or equivalent required; some college or vocational training in hospitality, social services, or public safety preferred. Minimum 3 years of experience in guest services, security, or related field. Strong leadership, communication, and interpersonal skills. Ability to remain calm under pressure and manage emergency situations effectively. Experience with conflict resolution and trauma‑informed care is a plus. Ability to work independently and collaboratively across departments. Proficient in Microsoft Office Suite and comfortable with electronic documentation systems. Must pass a background check and any required safety/security training. Physical Requirements The duties require frequent standing, walking, bending, kneeling, and lifting/pulling/pushing up to 50 pounds. Conversational speech and high noise levels in client care areas may be needed. Benefits Information about benefits is provided by the employer at the time of application. #J-18808-Ljbffr AdvisaCare