AUTOMOTIVE SHOP MANAGER
Mike's Automotive
Job DescriptionJob DescriptionOversee all day-to-day shop operations to ensure smooth, efficient workflowManage vehicle flow from check-in through delivery to maximize productivity and minimize downtimeLead, train, coach, and motivate technicians, foremen, and service advisorsHold team members accountable to performance, quality, and productivity standardsConduct daily meetings, workflow reviews, and performance check-insAssist with hiring, onboarding, training, and disciplinary actions when necessaryEnsure all repairs, diagnostics, and inspections meet company and industry standardsReview work orders for accuracy, completeness, and proper documentationAssist with difficult diagnostics or repair decisions when neededEnforce proper use of tools, equipment, and shop proceduresSupport service advisors with customer concerns, and complex explanationsEnsure clear communication between the front office and techniciansMaintain high customer satisfaction and handle any issues professionallyEnsure vehicles are delivered on time and repaired right the first timeMonitor efficiency, and overall shop profitabilityWork with ownership to meet and exceed monthly and yearly performance goalsControl expenses, comebacks, and warranty workTrack and report shop performance metricsMaintain a clean, safe, and organized shop environmentEnsure compliance with safety regulations and shop policiesOversee maintenance of shop equipment and toolsEnforce shop cleanliness, appearance, and professionalism #hc218646
Vacancy posted 5 days ago
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