Sr. Solution Consultant, Integrated Support Services

Job Summary

As a Senior Integrated Support Services Solution Consultant, you are the region’s most experienced driver of SoftwareOne's Microsoft Integrated Support Services (ISS) portfolio, helping customers modernize how they buy and consume Microsoft support. You are a hunter and a player-coach — you own Integrated Support Services in your territory, lead its most complex and strategic pursuits, and set the standard for the broader ISS seller team. You partner with field sales and clients to assess their support needs and align ISS proposals to the customer’s Microsoft agreement lifecycle — particularly EA and CSP renewal moments. You translate support requirements into tailored commercial solutions, structure pricing with sales and delivery, and own the deal from qualification through close while shaping the region’s ISS go-to-market strategy alongside the ISS Leader. This role operates as both an overlay to existing SoftwareOne customers and a driver of net-new Integrated Support Services business, and carries an elevated annual revenue quota for Integrated Support Services bookings. 

SoftwareOne is an AI-forward company. We actively use AI across our business to improve productivity, decision-making, and outcomes — and we are intentional about hiring people who are curious, hands-on, actively apply AI, and lead by example as technology continues to evolve. 

Role & Responsibilities

• Act as a hunter — proactively prospect, generate, and pursue net-new ISS opportunities across your territory. 

• Represent Integrated Support Services in your territory as its primary owner and advocate, and drive the region’s ISS go-to-market strategy. 

• Lead the most complex, high-value, and strategic Integrated Support Services pursuits, engaging C-level, procurement, and finance executives. 

• Act as a player-coach — mentor ISS Solution Consultants, share winning plays, and raise the capability of the broader ISS seller team. 

• Partner with the ISS Leader to shape territory strategy, forecasting, and go-to-market priorities for the region. 

• Take full ownership and accountability for the territory pipeline and results, leading with initiative while consistently delivering against the sales number. 

• Partner with field sales and clients to assess support requirements, current Microsoft support coverage, and gaps during discovery. 

• Position and sell SoftwareOne’s Microsoft Integrated Support Services, articulating its differentiated value to customers. 

• Align ISS opportunities to the customer’s Microsoft buying program lifecycle — timing and structuring proposals around EA and CSP renewal events. 

• Scope and size opportunities using analytical rigor, aligning client needs with SoftwareOne’s support delivery capabilities. 

• Define pricing in collaboration with sales and delivery. 

• Develop and coordinate clear, comprehensive proposals and Statements of Work (SOWs) outlining scope, service levels, and terms. 

• Serve as the subject matter expert on Microsoft support offerings in client meetings, presentations, and workshops. 

• Build and maintain ISS sales collateral including case studies, presentations, and value/TCO comparisons. 

• Collaborate with marketing and the broader solution sales organization to create compelling sales enablement materials. 

• Support the full sales cycle from business development through deal closure to achieve quarterly and annual sales targets. 

Travel up to 30% required