Mobile Associate, Store-in-Store - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets, Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions, and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring their satisfaction. Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to manager. Customer obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to further drive sales activity. Follow up with customers, capture referrals, manage “Be Back” processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account set up, to device support and account servicing. Education High School Diploma/GED (Required) Work Experience 6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required) Team Building – Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required) Licenses and Certifications No specific licenses or certifications required. Prerequisites At least 18 years of age Legally authorized to work in the United States Travel Travel required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an Annual Stock Grant. At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the need of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don't stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile’s amazing benefits, check out Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile