Service Advisor

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow. We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care. This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $60,000-$80,000

OUR BENEFITS INCLUDE:

Medical, dental, vision, disability, FSA’s, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Employee Assistance Program (EAP) Legal Coverage and Identity Theft Protection Referral Program Ongoing Training and Development Programs Structured Career Path with advancement opportunities

WHAT YOU’LL DO

Serve as the primary point of contact for customers from service check-in through completion Build relationships with customers and identify service needs with a sales-driven approach Provide accurate estimates for repairs and installations prior to scheduling Communicate clearly with technicians to ensure accurate diagnostics and timely completion Keep customers informed of repair progress and manage expectations Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach Identify upsell opportunities to maximize service revenue Maintain accurate documentation, work orders, and communication records Manage multiple tasks in a fast-paced service environment

WHAT WE ARE LOOKING FOR

Strong sales mentality with the ability to recommend and close additional services Excellent communication skills both verbal and written Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism Ability to multitask and stay organized in a fast-paced environment Strong attention to detail and follow-up skills Solid computer skills and ability to navigate service systems Team-oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE

Minimum of 1 year of service advisor, automotive, or related experience preferred Previous RV or camping lifestyle experience is a plus Automotive or service industry background preferred Strong customer service and problem-solving skills Ability to work daily on a computer and perform internet searches as needed Valid driver’s license required

WHAT WE HAVE TO OFFER

Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities. Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record. Equal Employment Opportunity Information (Voluntary Disclosures) Blue Compass RV Raleigh is proud to be an Equal Employment Opportunity and Aff yrative Action employer. All employment decisions at Blue Compass RV Raleigh are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record‑keeping and reporting requirements, and to ensure equal employment opportunity at Blue Compass RV Raleigh. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application. Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment. Are you Hispanic or Latino? 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As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertaken pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA. Form CC-305 OMB Control Number 1250-0005 Expires 4/30/2026 Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. 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