Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

Customer Retention Specialist – Service Focused
Nick Albernas State Farm
20935 Northern Blvd, Suite 211
Bayside, NY 11361-3166
Full-Time | In-Office

Deliver Exceptional Service. Strengthen Relationships. Support Agency Growth.

Nick Albernas State Farm is seeking a service-oriented Customer Retention Specialist who is passionate about helping customers, building strong relationships, and delivering an exceptional service experience. This role is ideal for someone who thrives in a customer-focused environment and takes pride in solving problems, supporting policyholders, and maintaining long-term client relationships.

If you enjoy helping people, staying organized, and being a trusted resource for customers, this role offers a great opportunity to grow your career in a supportive agency environment.

Licensing Requirement – Job Contingent

This position is contingent upon meeting the following licensing requirements:

• Property & Casualty license must be obtained prior to Day 1 of employment
• Life & Health license must be obtained within 60 days after your start date
• Full licensing support and guidance are provided throughout the process to help you succeed

Role Overview

As a Customer Retention Specialist, you will oversee daily service activity, support customer retention, and ensure policies remain accurate and effective, while confidently pivoting service conversations into meaningful in-book sales opportunities that benefit the customer.

Key Responsibilities

• Provide exceptional service and support to existing customers
• Assist with policy renewals, updates, billing questions, and coverage inquiries
• Maintain accurate documentation of all customer interactions
• Identify opportunities where customers may benefit from additional coverage 
• Build strong relationships that support long-term customer retention
• Collaborate with team members to ensure a seamless customer experience

Qualifications

• Strong customer service and relationship-building skills
• Excellent communication and active listening abilities
• Organized and detail-oriented with strong follow-through
• Ability to multitask in a fast-paced environment
• Prior customer service or account management experience preferred
• Insurance or State Farm experience preferred but not required
• Ability to complete the licensing requirements outlined above

What We Offer

• Competitive base salary plus performance incentives
• Full support through the insurance licensing process
• Ongoing training and professional development
• A collaborative, service-focused team environment
• Career growth opportunities within the agency

Ready to Build a Career Helping Customers?

If you enjoy helping people, solving problems, and building strong relationships while supporting a growing team, we encourage you to apply today to join the Nick Albernas State Farm Agency.

Equal Opportunity Employer

Nick Albernas State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.