Systems Engineer - Level III

Responsibilities Escalation for Tier 3 Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Work on Customer projects Deploy and fully utilize our tech stack for each client Ensure each client has installed and fully utilizing features in tech stack Requirements Proficiency with iOS and Windows computers Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Ability to diagnose and resolve basic computer technical issues Knowledge of Microsoft Office 365, Google G‑Suite, and other domain services Email Client Configurations Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking) Meraki Cloud Networking Experience Advance experience with Windows Server Active Directory, DNS, DHCP Advance experience with IDP/IAM, Azure, AWS, must be able to learn jumpcloud IDP Support New MFP business #J-18808-Ljbffr