Toyota Automotive Service Advisor

Service Advisor Hendrick Toyota Concord is seeking a Service Advisor with experience in guiding dealership customers through the maintenance and repair process. An ideal candidate should have prior knowledge in a dealership to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts. As the first point of contact for our clients in the Toyota service department, Service Advisors play an integral role in representing our commitment to exceptional customer service and automotive care. Benefits Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer no cost employee healthcare benefits, 100% paid training, and team culture like no other. Rewarding performance based pay plans and bonuses The best dealership facilities in the area Service advisor onboarding program College scholarship program 401(k) with company match Largest privately owned auto group in the country, great career growth potential Paid medical - no cost employee healthcare and prescription plan Generous paid time off/vacation and sick days Basic life insurance No cost employee assistance program 100% paid training Comprehensive employee recognition/rewards programs Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award Successful team approach with doing business the right way focus Pay Range: Up to $120,000 per year and above (commission/bonus pay plan based on job performance). Job Responsibilities Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Meets dealership's standards for repair and order production. Maintains CSI at or above company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows safeguards rules and regulations. Demonstrates the company's core values. Complies with company policies and procedures. Observes all federal, state, local and company safety rules and regulations in the performance of duties. Other duties as assigned. Job Qualifications Valid driver's license. College degree, high school diploma or equivalent. Previous service advising and/or sales experience (1-3 years preferably in a dealership). Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills. Skills Requirements Intermediate skills in Microsoft Office products. Ability and knowledge of the dealership management system and other web-based applications utilized for operations. Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week, department hours Monday-Saturday, and may include holidays. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Environment Demands Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the service department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability Ability to add, subtract, multiply and divide. Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Hendrick Automotive Group's Core Values Servant Leadership Servant leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #J-18808-Ljbffr Hendrick Automotive Group