Delivery AI Product Analyst, OrgBuilder, United States - X Delivery

Who We Are

BCG X is the tech build & design unit of BCG. We bring together advanced tech knowledge and ambitious entrepreneurship to help CEOs and senior world leaders launch their next big bets and multiply our collective impact. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities.

Through a critical mass of multidisciplinary expertise, access to the world's leading technologists, and the power of practical collaboration, BCG X enables end-to-end partnerships to rapidly invent and build new solutions that are ready to run from day one. Together, we're creating the bold and disruptive products, services, and businesses of tomorrow.

We Are BCG X

We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.

What You'll Do

We are seeking exceptional candidates with experience and passion to fill a Delivery AI Product Analyst position within BCG X. The person in the Delivery AI Product Analyst role will play a critical role in delivering and supporting BCG's client-facing end-to-end reorganization solution, OrgBuilderTM. Candidates should possess an entrepreneurial drive and have demonstrated experience in client service. The main responsibility will be working directly with case teams, for clients in a semi-dedicated fashion until OrgBuilder knowledge is sufficient to move into a dedicated fashion, plus support strategic business initiatives, and advanced capability & functionality building for the internal team when not staffed.

BCG X is an integral part of BCG's strategy to develop premium digital client service offerings in order to deliver superior value and sustained impact, accelerates clients' speed to insights and define and develop custom products to deliver unique offerings and services that redefine the client experience in a rapidly evolving digital landscape. BCG X has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG's core product capabilities are housed within BCG X including product management, design, development, support and data analytics experts who work in deep collaboration with BCG practice areas, clients and consulting teams.

NOTE: This role is specifically seeking a leader to serve primarily in the US Public Sector as part of BCG X's Delivery practice, but also open to commercial and private sector engagements where required.

Ideal candidate requirements given client and contract / portfolio requirements include ship, active security clearance or ability to obtain a security clearance (e.g. DoD Secret / Top Secret), prior expertise with portfolio and project management of US federal government agencies in a technology consulting context is preferred.

What You'll Bring

Providing targeted, support to case teams/clients

• Predominantly client-facing with expectation of being onsite (50-80% travel)
• Owns client delivery, drives adoption, and ensures our clients realize value from our solutions
• Acts as the main point of contact throughout the delivery program; ability to manage complex client situations and lead resolution towards mutual success and partnership
• Owns tool & data modules and works with case teams and Org Design Topic experts in delivering OrgBuilder for clients; Including presenting insights, analysis, and results to client teams along with providing client facing training as needed
• Works together with the BCG case team, BCG's clients, and Org Design Topic experts to understand client's processes, business requirements, and delivery program specifics requirements
• Contributes to and manages the OrgBuilder deployment plan with clients, including tool configurations as well as setting and managing client expectations; Deployment, data migration, system integration, configuration, troubleshooting, workarounds
• Delivers positive outcomes for client stakeholders through proactive communication, orchestration of the right internal resources, and effective management of the delivery program
• Supports workshops with clients & BCG case teams as needed during the delivery program

Supports broader commercial agenda of the solution

• Represents OrgBuilder internally and externally including client demos, presentations at topic area meetings and similar forums, etc.
• Learn to build deep client relationships to support positive future commercial outcomes for our major products/solutions and the larger BCG client service business
• Learn to build strong relationships with CT leadership for them to be strong advocates for OrgBuilder and create further staffing opportunities
• Provides post-case support and counsel as part of overall solution service model
• Supports business development efforts through strong awareness of client needs & demonstrated expertise in the solution
• Works closely with the Product Leadership team, topic area team and key BCG stakeholders on proposal support and associated business development activities including strategic initiatives, advanced analytics, data/ AI capability building, and thought leadership incorporation into the product

YOU BRING (SKILLS, EXPERIENCE & QUALIFICATIONS)

Education & Experience:

• Undergraduate degree in business management or STEM fields required; or advanced degree
• Must be proficient in handling complex datasets, building advanced models in Excel or various AI tools (pivot tables, writing formulas, managing data sets, etc.)
• Experience in software configuration/setup/admin experience leveraging GitHub, Octopus and AWS platforms is preferred
• Required Technical Skills
• Postgre SQL (intermediate)
• Basic understanding of object-oriented programming (C#)
• Excel (intermediate/advance)
• 1-2 years in a client service environment required
• Travel will be required (50-80%)
• Experience in OrgDesign related experience, ideally in the consulting industry is a bonus
• Experience with Power BI/Automate is a bonus

Key Competiences:

• Outstanding written and oral communication skills - able to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches etc)
• Deep data analytics skills & capability with solid problem-solving approach to "connect the dots" through leveraging data analytics tools with no/minimal supervision from senior colleagues for case/client support work or for product implementation
• Deliver ad-hoc requests from case or proposal teams to leverage (benchmarking, market insights, internal/external) data/databases (with no/very limited senior guidance)
• Ability to take ownership and drive outcomes with accuracy, strong attention to detail, and deliver outstanding customer service
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

Additional info

The first-year base compensation for this role is $99,000.

In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

• Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

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