Social Services Assistant

Job Title

Social Services Assistant

Duties

Patient Data Entry

• Utilize word processing software for document management, printer activation, text editing, and formatting reports.
• Use the Electronic Health Record system and VHA-approved reporting tools like CPRS to document and capture needed data accurately and promptly.
• Follow policies on clinical documentation, ensuring records are thorough, timely, and precise.
• Record clinical, safety, and quality concerns; file Disruptive Behavior Reports for disruptive behavior at SAVAHCS, CBOCs, or community sites.

Direct Patient Care & Screening

• Serve as a liaison advocating for Veterans, communicating needs to the Care Coordination team. Meet with Veterans at bedside alone when appropriate.
• Respond courteously and promptly to phone inquiries, respecting privacy rules, and provide information to Veterans, families, VA staff, and the public.
• Participate in discharge planning and treatment team meetings to ensure timely, appropriate care and smooth transitions.
• Coordinate follow-up services and engage community resources as needed.
• Provide education on health conditions, VA benefits, advance directives, guardianship, insurance, and co-pays; refer Veterans to appropriate resources.
• Assist with bedside completion of the 1010EC form for placements in community or residential facilities.

Discharge Planning Assistance

• Support Veterans' needs, communicate concerns to the Care Coordination team, and meet with Veterans and families at bedside in acute care settings.

Referrals & Service Coordination

• Serve as a liaison, facilitating discharge care planning and referrals to programs such as homelessness services, PACT, or mental health.
• Complete referral packets for various care settings, including rehab, assisted living, and nursing homes.
• Use HEAPlus for applying for benefits like AHCCCS, Nutrition Assistance, and other programs.
• Perform other duties as assigned.

Work Schedule:

Monday through Friday, 07:30 a.m. - 4:00 p.m.

Virtual: This is not a virtual position.

Position Description/PD#: Social Services Assistant/ PD145780

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized