Medical Equipment Customer Service Representative

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Customer Service Representative - Home Healthcare Intake & Insurance Verification

Job Summary

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Ability to work cooperatively with others.

Assist with office operations including supply monitoring, deposits, and batch reporting.

Collaborate with outside agencies to resolve patient issues and ensure continuity of care.

Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.

Coordinate documentation and service setup for respiratory products and medical equipment.

Deal politely with patients and referral sources.

Maintain organized records and referral logs in compliance with JCAHO and company standards.

Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).

Manage several tasks at once.

May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.

Predictable and regular attendance (arrive to work on time).

Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.

Provide technical assistance and support for walk-in and retail equipment requests.

Performs other duties as assigned.

Why Join Rotech?

Be part of a mission-driven team improving lives through h ome-b ased care.

Work in a supportive environment with opportunities for growth and advancement.

Competitive compensation, benefits, and employee recognition programs.

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Qualifications

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

Drug screen (when applicable for the position)

Compliance with healthcare facility credentialing process (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

One year of related work experience, preferred

Experience in home healthcare, medical billing, or patient intake (preferred).

Familiarity with insurance verification and reimbursement practices.

Knowledge of medical terminology and durable medical equipment is a plus.

Skills and Competencies

Ability to interpret and respond to various forms of communication (verbal, written, visual)

Capable of working independently and collaboratively within a team

Demonstrated problem-solving, time management, and organizational skills

Excellent verbal and written communication skills in English

Maintain confidentiality and handle sensitive information with discretion

Strong attention to detail and ability to multi-task effectively

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Ability to lift and carry office and patient equipment (minimum 35 lbs)

May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations

Must be able to sit, stand, walk, talk, and listen for extended periods

Regular contact with patients and equipment may involve exposure to contagious pathogens

Requires close vision for reading small print on screens and paperwork

Rotech Information

Benefits

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commissionfor Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement(as applicable)

Employee discount and recognition programs

Employee Assistance Program (EAP)

401(k), HSA, and FSA/Dependent Care FSA

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Meru Health mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings Solutions programs

Hepatitis B (HEPB) and TB vaccinations

Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.

All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse:

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of r ace, color, age, gender, gender identity, r eligion, creed, national origin, ancestry, citizenship, marital status, veteran status, s exual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

28019