Help Desk Technician

Top Skills' Details Top Skills' Details

1. 3-6+ years' experience with PC Tech/Support Roles

2. Active CompTIA Sec+

3. Active SECRET clearance

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

3-6+ years of professional, applicable IT experience

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Experience supporting Windows 10, and MS Office 2013

Experience using Remedy or a similar ticketing system.

Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Description

In this role you will provide both remote and onsite technical, operational, and training support to users. As a IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Primary Responsibilities:

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Handle problems that the first-tier help desk support is unable to resolve.

Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.

Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.

Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties.

Recommend systems modifications to reduce user problems.

Skills

Help desk support, Troubleshooting, Service desk, Active directory, Windows, Ticketing system, Office 365, Desktop, Technical support

Top Skills Details

Help desk support,Troubleshooting,Service desk,Active directory,Windows,Ticketing system,Office 365,Desktop,Technical support

Additional Skills & Qualifications

DoD Clearance

CompTIA Security+

Experience Level

Intermediate Level

This is a Contract position based out of Detroit, MI.

The pay range for this position is $28.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Detroit, MI.

This position is anticipated to close on Nov 23, 2026.

This is a fully onsite position in Detroit,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.