Program Manager

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. Summary The Program Manager is responsible for driving operational excellence, compliance, and financial performance within assigned Crew2 program areas. This role ensures seamless execution of installation workflows by managing key program processes—including permitting, documentation, accounts receivable support, and customer coordination. The Program Manager acts as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to deliver a compliant, timely, and customer-focused installation experience. This position has no direct reports and operates as an influential individual contributor. Essential Responsibilities Customer Experience & Program Support Serve as a primary point of contact for customer inquiries related to installation timelines, requirements, and post-installation activities. Manage escalations and resolve issues with a customer-first approach, ensuring timely follow-up and clear communication. Support retail and internal partners by clarifying program requirements, providing updates, and reinforcing Crew2 service standards. Permitting & Compliance Management Coordinate and manage permit activities required for installations, ensuring all applicable municipal and jurisdictional rules are followed. Facilitate permit acquisition, submission, tracking, inspection coordination, and timely closure of permits upon job completion. Maintain accurate databases and documentation for permit records, statuses, fees, inspection outcomes, and municipal requirements. Communicate permit expectations and next steps to customers, installers, and production teams, ensuring readiness and compliance prior to installation. Monitor changes in municipal codes or requirements and recommend process updates as needed to maintain compliance. Identify gaps in permit workflows and collaborate with leadership to implement improvements that streamline processing and reduce delays. Cross-Functional Collaboration Partner with production coordinators, field operations, and customer service teams to ensure accurate job documentation and scheduling readiness. Participate in onboarding and continuous training efforts related to permitting, program standards, and compliance expectations. Support internal partners and retail relationships by providing status updates on active jobs, permit progress, and related risk areas. Financial Stewardship & Accounts Receivable Support Support revenue capture by validating job documentation and ensuring accurate financial records tied to installation requirements. Assist in resolving financial exceptions including PO discrepancies, chargebacks, adjustments, and payment variances impacting service provider pay or program profitability. Recommend corrective actions for uncollected revenue, documentation gaps, or billing issues tied to compliance or permit closure delays. Program Execution & Process Governance Maintain visibility into active jobs and milestones, tracking tasks through completion to support on-time installation and permit closure. Identify operational bottlenecks and propose solutions to improve efficiency, customer experience, and compliance accuracy. Ensure all program activities align with established standards, policies, and reporting requirements. Required Education & Experience Experience with process-driven work environments, compliance workflows, or document-driven coordination Preferred Experience in construction, installation services, municipalities, permitting, or retail-installed programs Knowledge of Crew2 business operations, Home Depot partnerships, or installation workflows Skills & Competencies Customer Focus – Creates positive experiences and manages interactions with professionalism; customer-focused mindset with a demonstrated ability to resolve problems professionally Operational Accuracy – Maintains detailed documentation and ensures program requirements are met Collaboration – Partners effectively with internal teams, retail partners, and service providers Compliance Orientation – Understands rules, policies, and municipal requirements and ensures adherence Analytical Thinking – Identifies process gaps and recommends improvements Adaptability – Navigates changing priorities while maintaining execution discipline Communication – Strong interpersonal and communication skills, with the ability to influence and support cross-functional teams Multi-Task – Proven ability to manage multiple priorities and work independently Work Environment Primarily office-based with routine interaction across field operations, retail partners, and municipalities Occasional travel may be required for meetings, trainings, or jobsite-related needs If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. #J-18808-Ljbffr Interior Logic Group, Inc.