Patient and Practice Solutions Operations Lead

Solutions Operations Lead is responsible for overseeing and optimizing our comprehensive portfolio of patient and practice solutions. This role will take prioritized contract outputs from our business development team and map them to eligible solutions based on service levels ensuring optimal capacity alignment across our healthcare solutions portfolio. Primary Duties Solution Mapping & Alignment Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models Monitor and adjust solution assignments based on contract performance data and strategic priorities Create and maintain solution-to-contract mapping documentation and workflows Portfolio Management Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives Develop and maintain holistic view of all solutions offerings, including performance metrics Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations Cross-Functional Collaboration and Coordination Serve as the operational bridge between contract prioritization and solution delivery teams Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities Partner with stakeholder teams to ensure seamless solution delivery Minimum Qualifications Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field 5+ years of experience in portfolio management, operations, or solutions management Experience in matrix organizations with complex stakeholder management Strong analytical and problem-solving skills Experience working in fast-paced, growth-oriented organizations Strong organization and time management skills with a focus on attention to detail Strong communication (written & verbal) skills; ability to document and maintain SOP’s/processes and clearly share data outputs with various audiences Ability to work independently and collaboratively Advanced proficiency in data analysis tools Preferred Knowledge, Skills And/or Abilities Healthcare industry experience, particularly in practice management or patient solutions Project Management Professional (PMP) certification Background in healthcare operations or clinical workflows Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Benefits Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. #J-18808-Ljbffr Aledade, Inc.