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Application Support Engineer - Dynamics 365

Full-time

Quantum World Technologies Inc.

Technical Support Engineer - CE Application Support

Bellevue, WA 98008 (Onsite) - (Evening Shift from 4 PM PST to 2 AM PST)

Job description

Role Overview

  • We are seeking a Dynamics 365 Customer Engagement functional/application support engineer with strong Dataverse and model-driven application knowledge. The role requires hands-on expertise in application support, low-code solution development, automation, troubleshooting, and customer-facing collaboration. The ideal candidate should be comfortable working in fast-paced support or engineering environments and have experience supporting production/customer issues.

Minimum Qualifications

  • Hands-on Dynamics 365 Customer Engagement experience
  • Strong knowledge of one or more:
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Strong understanding of:
  • Dataverse
  • Model-driven applications
  • Forms
  • Views
  • Charts / Dashboards
  • Application configuration/customization
  • Ability to investigate functional/configuration issues in customer environments
  • CE readiness documentation confirms that Dynamics 365 CE applications are model-driven Power Apps based on Dataverse and specifically highlights forms, views, charts, and dashboards, along with Power Automate and Power BI integration.

Good to Have Skills

  • Power Automate
  • Power BI integration
  • Power Pages
  • Customer Insights / Journeys
  • Dynamics 365 Field Service exposure
  • SharePoint integration/document management
  • Server-side synchronization / Exchange integration
  • CE administration and solution/customization knowledge
  • Performance troubleshooting
  • CE on-premises exposure as an additional advantage

Time of operation: This team will be in a 24x7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate the MS roster.

Vacancy posted 8 hours ago
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