Supervisor, Product Evaluation

Location: On-site

Make an Impact in Healthcare Technology

Join a team where your leadership directly supports patient safety, product quality, and operational excellence. In this role, you'll lead a dynamic team responsible for evaluating and supporting medical devices that impact healthcare professionals and patients every day. If you thrive in a hands-on, fast-paced environment and love developing people, improving processes, and delivering exceptional results-this is the role for you.

What You'll Do

As a department supervisor, you'll provide active, on-the-floor leadership to ensure your team delivers safe, accurate, and timely evaluations of hand instrumentation and electro-mechanical medical devices. This includes functional and cosmetic inspections as well as software upgrades.

You will be the driving force behind daily operations, team development, and continuous improvement initiatives. This position is primarily on-site and may require hours beyond a standard workday based on operational needs (with flexibility for occasional work-from-home tasks).

Your Key Areas of Ownership

Lead & Support Your Team

• Ensure the safety, security, and well-being of your team members.
• Execute and reinforce company and departmental policies.
• Train, coach, and develop associates to enhance skillsets and performance.
• Monitor associate behaviors, ensure standards are followed, and address risks proactively.

Drive Operational Excellence

• Oversee evaluation processes for customer and company-owned assets.
• Ensure all SOPs and work instructions are followed, audited, and improved.
• Forecast labor needs daily and make adjustments to meet safety, quality, and productivity goals.
• Manage workflows, resolve exceptions, and use CI tools to diagnose and eliminate issues.

Manage Department Performance

• Review and act on KPI metrics including safety, productivity, SLA adherence, audit results, and continuous improvement contributions.
• Maintain accurate reporting in systems including Kronos, LMS, SAP, VOC, and internal dashboards.
• Support and enforce compliance and Quality Management System requirements.

Plan, Strategize & Collaborate

• Plan for incoming and outgoing workflow and create action plans for out-of-control situations.
• Communicate regularly with internal partners and leadership regarding department performance, risks, and solutions.
• Oversee expediting requests and ensure timely resolution.
• Serve as backup to the manager for workflow allocation and meetings.

Champion Continuous Improvement

• Lead and support initiatives such as 5S, VOC programs, Idea Boards, audits, and visual control systems.
• Approve, quantify, and implement CI ideas to reduce waste and improve service.

Additional Responsibilities

• Maintain accurate Kanban inventory.
• Manage calibration and preventative maintenance schedules.
• Support complaint investigations.
• Oversee storage and maintenance of software files for electro-mechanical devices.
• Perform other duties as assigned.

What Success Looks Like

You'll be measured on:

• SLA achievement
• Audit quality
• Cost per unit
• OPEX contributions
• SMART goals
• VOC participation
• Daily carryover/WIP management

What You Bring

Required Qualifications

• High school diploma or GED
• 3-5 years of supervisory experience in manufacturing or distribution
• Strong communication and public speaking skills
• Experience with Warehouse Management Systems (WMS)
• Ability to train, coach, discipline, and develop team members
• Proficiency with Microsoft Office
• Strong analytical, organizational, and problem-solving abilities
• Quality-focused mindset

Preferred Qualifications

• Bachelor's degree or equivalent experience
• SAP knowledge
• LEAN/Continuous Improvement training or certification
• Experience overseeing personnel and cross-functional decision-making
• Advanced Excel skills
• Experience with medical equipment or technical documentation
• Knowledge of inspection/evaluation/assembly processes

Physical Requirements

This role involves regular movement such as standing, bending, lifting, and walking. You must be able to:

• Frequently lift up to 30 lbs.
• Occasionally lift up to 100 lbs. with assistance.
• Use warehouse ladders and operate pallet jacks.

Why You'll Love Working Here

• Your work directly supports patient care and product quality.
• You'll make meaningful improvements that enhance efficiency and reduce waste.
• You'll grow as a leader while helping your team grow with you.
• You'll be part of a collaborative, quality-driven environment.

#LI-AA1

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Eligible Employee Benefits

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

Credentialing requirements at KARL STORZ

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.


Pay Transparency

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.


Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at View email address on click.appcast.io.


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