Bodily Injury Claims Adjuster

GEICO is seeking a Bodily Injury Claims Adjuster to investigate, evaluate, and resolve auto injury claims with fairness and empathy. In this role, you will review medical records, liability facts, and policy coverage to determine exposure and negotiate settlements within authority. You'll communicate frequently with claimants, attorneys, medical providers, and internal partners while documenting decisions in detail. GEICO offers structured training, performance-driven growth, and an inclusive, collaborative culture that values data-driven decisions, continuous improvement, and professional development in a stable, nationally recognized insurer.

Responsibilities

• Investigate and evaluate auto bodily injury claims from first notice through resolution
• Review medical records, bills, and treatment plans to assess injury severity and damages
• Analyze liability, coverage, and policy terms to determine claim exposure and strategy
• Negotiate fair settlements within authority limits with claimants, attorneys, and representatives
• Document all claim activities, rationale, and decisions accurately in claims systems
• Communicate clearly and professionally with customers, providers, and internal partners
• Collaborate with supervisors, SIU, and legal teams on complex or suspicious claims
• Adhere to regulatory requirements, company guidelines, and best practices for claims handling
• Manage a dynamic caseload, meeting productivity, quality, and customer service goals
• Participate in ongoing training, coaching, and performance feedback to improve results

Required Skills

• Bodily injury claims handling
• Liability investigation
• Medical record review and evaluation
• Insurance policy interpretation
• Negotiation and settlement skills
• Litigation and attorney interaction
• Claims documentation and file management
• Customer communication and de-escalation
• Data entry and claims systems (e.g., claim platforms)
• Time management and workload prioritization